Privacy Policy

Last Updated: January 27, 2026

LayerLogix ("Company," "we," "us," or "our") is committed to protecting the privacy of our clients, website visitors, and service users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, engage our managed IT services, cybersecurity solutions, or other professional services, or communicate with us via SMS, phone, or email.

1. Information We Collect

Information You Provide Directly

  • Contact Information: Name, email address, phone number, company name, and job title when you fill out contact forms, request a quote, or engage our services.
  • Service-Related Data: Information necessary to deliver IT services, including network configurations, system inventories, user account details, and support ticket content.
  • Billing Information: Payment details processed through our secure billing providers for service invoicing.
  • Communications: Records of correspondence including emails, phone calls, chat messages, and SMS messages exchanged during service delivery and support.

Information Collected Automatically

  • Website Analytics: IP address, browser type, operating system, referring URLs, pages visited, and session duration.
  • Cookies & Tracking: We use cookies and similar technologies to improve website functionality and analyze usage patterns. See our Cookie Policy for details.
  • Device Information: Hardware and software details collected through our remote monitoring and management (RMM) tools installed on managed client systems, solely for IT service delivery purposes.

Information from Third Parties

  • Security Threat Intelligence: Data from cybersecurity vendors and threat intelligence platforms used to protect client environments.
  • Referrals: Contact information provided by business referral partners with your knowledge.

2. How We Use Your Information

We use the information we collect to:

  • Deliver, maintain, and improve our managed IT services, cybersecurity solutions, cloud services, and network infrastructure support.
  • Monitor and protect client networks, endpoints, and data from security threats.
  • Respond to service requests, support tickets, and technical inquiries.
  • Send service notifications, maintenance alerts, and security advisories.
  • Process billing and manage client accounts.
  • Communicate updates about service changes, new offerings, and industry-relevant information.
  • Send SMS messages for service alerts, appointment confirmations, and support communications (see Section 8 for SMS-specific terms).
  • Comply with legal obligations and industry regulations (HIPAA, SOC 2, etc.).
  • Improve our website, services, and customer experience.

3. Data Sharing & Disclosure

We do not sell your personal information. We may share information with:

  • Service Providers & Vendors: Trusted technology partners (e.g., Microsoft, cybersecurity vendors, cloud providers) necessary to deliver our services, bound by confidentiality agreements.
  • Security Incident Response: Law enforcement or regulatory bodies when required to respond to a security incident or legal process.
  • Legal Compliance: When required by law, subpoena, or court order.
  • Business Transfers: In the event of a merger, acquisition, or asset sale, with notice to affected parties.

4. Data Security

As a managed IT services and cybersecurity provider, we apply enterprise-grade security controls to protect your data, including:

  • Encryption of data in transit (TLS 1.2+) and at rest (AES-256).
  • Multi-factor authentication on all internal systems.
  • Endpoint security with advanced threat protection (ThreatLocker, EDR solutions).
  • Regular security audits and vulnerability assessments.
  • Role-based access controls limiting data access to authorized personnel.
  • Incident response procedures with defined escalation paths.

5. Data Retention

  • Active Client Data: Retained for the duration of the service agreement plus 12 months after termination.
  • Support Records: Retained for 3 years for quality assurance and legal purposes.
  • Security Logs: Retained per industry standards and client contractual requirements (typically 1–7 years).
  • Website Analytics: Aggregated and anonymized data retained for up to 26 months.
  • Marketing Communications: Until you opt out or unsubscribe.

6. Your Rights & Choices

Depending on your jurisdiction, you may have the right to:

  • Access, correct, or delete your personal information.
  • Opt out of marketing communications at any time.
  • Opt out of SMS communications by replying STOP to any message.
  • Request a copy of the data we hold about you.
  • Lodge a complaint with a data protection authority.

To exercise these rights, contact us at privacy@layerlogix.com or call 888.792.8080.

7. HIPAA & Regulated Industries

For clients in healthcare, legal, and other regulated industries, we maintain additional safeguards and execute Business Associate Agreements (BAAs) or equivalent contracts as required. Protected Health Information (PHI) is handled in strict compliance with HIPAA regulations and is governed by the terms of the applicable BAA, which supersede this general Privacy Policy where conflicts exist.

8. SMS / Text Messaging (10DLC) Policy

LayerLogix uses SMS text messaging via 10-digit long code (10DLC) numbers to communicate with clients and prospects. By providing your phone number and opting in to receive text messages from LayerLogix, you agree to the following:

Consent & Opt-In

  • You consent to receive SMS messages from LayerLogix when you provide your phone number through our contact forms, service agreements, or verbally during consultation.
  • Consent is not a condition of purchasing any services.
  • You may receive messages related to: service alerts, appointment confirmations, support ticket updates, security notifications, and promotional offers.

Message Frequency & Rates

  • Message frequency varies based on your service engagement and communication preferences.
  • Standard message and data rates may apply depending on your mobile carrier plan.
  • We do not charge any additional fees for SMS communications.

Opt-Out

  • You may opt out of SMS communications at any time by replying STOP to any message received from us.
  • Upon opting out, you will receive a one-time confirmation message and no further SMS messages will be sent unless you re-opt-in.
  • You may also opt out by calling 888.792.8080 or emailing privacy@layerlogix.com.

Help

  • For help with SMS services, reply HELP to any message or contact us at 888.792.8080.

Data Protection for SMS

  • Phone numbers collected for SMS are not shared with third parties for marketing purposes.
  • SMS data is transmitted via secure carrier networks and stored in our encrypted communications systems.
  • We comply with all applicable TCPA (Telephone Consumer Protection Act) regulations and carrier requirements for 10DLC messaging.

Supported Carriers

SMS services are supported by all major US carriers including AT&T, T-Mobile, Verizon, and others. Carrier support may change without notice.

9. Children's Privacy

Our services are designed for businesses and are not directed at individuals under 18. We do not knowingly collect personal information from minors.

10. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any information.

11. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be communicated via our website or direct notification. Your continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us: