Question 1

What does managed IT services include?

Accepted Answer

LayerLogix managed IT services include 24/7 network monitoring, help desk support, patch management, cybersecurity, cloud management, backup and disaster recovery, vendor management, and strategic IT planning. We act as your complete IT department or supplement your existing team.

Question 2

How quickly can you respond to IT issues?

Accepted Answer

Our standard response time for critical issues is 15 minutes or less. Non-critical requests are typically addressed within 1–4 hours depending on priority. All clients receive after-hours emergency support for security incidents and system outages.

Question 3

Do you offer flat-rate IT support?

Accepted Answer

Yes. Our flat-rate managed IT plans provide predictable monthly costs that cover all standard IT services — including monitoring, help desk, patch management, and proactive maintenance — with no surprise bills for routine support.

Question 4

Can you support remote and hybrid teams?

Accepted Answer

Yes. We provide remote workforce IT solutions including secure VPN setup, cloud-based collaboration tools (Microsoft 365, Teams), endpoint security for home devices, and remote help desk support for employees anywhere.

Question 5

What cybersecurity protections do you provide?

Accepted Answer

We provide multi-layered cybersecurity including PAM tool endpoint security, 24/7 threat monitoring, firewall management, email security, security awareness training, vulnerability assessments, and incident response planning.

Question 6

How do you protect against ransomware?

Accepted Answer

Our ransomware protection combines PAM tool application whitelisting (blocking unauthorized programs from running), immutable backups, endpoint detection and response (EDR), email filtering, and employee security awareness training.

Question 7

Do you offer security assessments?

Accepted Answer

Yes. We provide comprehensive security assessments including network vulnerability scanning, penetration testing, compliance gap analysis, and security posture reviews. We deliver actionable reports with prioritized remediation recommendations.

Question 8

Can you help migrate our business to the cloud?

Accepted Answer

Yes. We handle end-to-end cloud migrations including assessment, planning, data migration, application migration, testing, and post-migration support. We work with Microsoft Azure, Microsoft 365, and other major cloud platforms.

Question 9

Do you manage Microsoft 365 environments?

Accepted Answer

Yes. We provide full Microsoft 365 administration including user provisioning, security configuration, Teams setup, SharePoint management, email migration, and ongoing optimization of your M365 environment.

Question 10

How do you handle data backup and recovery?

Accepted Answer

We implement automated backup solutions with on-site and cloud-based copies, regular backup verification testing, and documented recovery procedures. Recovery time objectives (RTO) are defined based on your business requirements.

Question 11

How is managed IT pricing structured?

Accepted Answer

Pricing is based on the number of users or devices, the level of service required, and any specialized needs such as compliance or cybersecurity. We offer flat-rate monthly plans for predictable budgeting. Contact us for a customized quote.

Question 12

How much do managed IT services cost for a Houston small business?

Accepted Answer

Managed IT services in Houston typically range from $85 to $175 per user per month for a comprehensive flat-rate plan, depending on scope and complexity. A 15-person business would typically invest $1,275–$2,625 per month. Contact LayerLogix for a customized quote based on your headcount and requirements.

Question 13

Do you require long-term contracts?

Accepted Answer

We offer flexible engagement options including month-to-month and annual agreements. Annual agreements typically offer better rates. We also provide on-demand and project-based services for specific IT needs.

Question 14

What size businesses do you serve?

Accepted Answer

We serve businesses ranging from 10 to 500+ employees across Houston and nationwide. Our solutions scale from small business IT support to enterprise-grade managed services for larger organizations.

Question 15

Do you provide structured cabling services?

Accepted Answer

Yes. We design and install complete structured cabling systems including Cat6/Cat6A, fiber optics, data center cabling, and cable management. We handle everything from office buildouts to multi-floor enterprise installations.

Question 16

Can you improve our WiFi coverage?

Accepted Answer

Yes. We perform wireless site surveys, design optimal access point placement, and deploy enterprise-grade WiFi solutions (Ubiquiti, Cisco Meraki, Aruba) for complete coverage with no dead zones.

Frequently Asked Questions

Managed IT Services

Cybersecurity

Cloud Services

Pricing & Engagement

Network & Infrastructure

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