Frequently Asked Questions

Our managed IT services include 24/7 network monitoring, help desk support, patch management, cybersecurity, cloud management, backup and disaster recovery, vendor management, and strategic IT planning. We act as your complete IT department or supplement your existing team.

Our standard response time for critical issues is 15 minutes or less. Non-critical requests are typically addressed within 1–4 hours depending on priority. All clients receive after-hours emergency support for security incidents and system outages.

Yes. Our flat-rate managed IT plans provide predictable monthly costs that cover all standard IT services. This includes monitoring, help desk, patch management, and proactive maintenance — no surprise bills for routine support.

Absolutely. We provide remote workforce IT solutions including secure VPN setup, cloud-based collaboration tools (Microsoft 365, Teams), endpoint security for home devices, and remote help desk support for employees anywhere.

We provide multi-layered cybersecurity including PAM tool endpoint security, 24/7 threat monitoring, firewall management, email security, security awareness training, vulnerability assessments, and incident response planning.

Our ransomware protection strategy combines PAM tool application whitelisting (blocking unauthorized programs from running), immutable backups, endpoint detection and response (EDR), email filtering, and employee security awareness training.

Yes. We provide comprehensive security assessments including network vulnerability scanning, penetration testing, compliance gap analysis, and security posture reviews. We deliver actionable reports with prioritized remediation recommendations.

Yes. We handle end-to-end cloud migrations including assessment, planning, data migration, application migration, testing, and post-migration support. We work with Microsoft Azure, Microsoft 365, and other major cloud platforms.

Yes. We provide full Microsoft 365 administration including user provisioning, security configuration, Teams setup, SharePoint management, email migration, and ongoing optimization of your M365 environment.

We implement automated backup solutions with on-site and cloud-based copies, regular backup verification testing, and documented recovery procedures. Recovery time objectives (RTO) are defined based on your business requirements.

Pricing is based on the number of users or devices, the level of service required, and any specialized needs (compliance, cybersecurity, etc.). We offer flat-rate monthly plans for predictable budgeting. Contact us for a customized quote.

We offer flexible engagement options including month-to-month and annual agreements. Annual agreements typically offer better rates. We also provide on-demand and project-based services for specific IT needs.

We serve businesses ranging from 10 to 500+ employees across Houston and nationwide. Our solutions scale from small business IT support to enterprise-grade managed services for larger organizations.

Yes. We design and install complete structured cabling systems including Cat6/Cat6A, fiber optics, data center cabling, and cable management. We handle everything from office buildouts to multi-floor enterprise installations.

Yes. We perform wireless site surveys, design optimal access point placement, and deploy enterprise-grade WiFi solutions (Ubiquiti, Cisco Meraki, Aruba) for complete coverage with no dead zones.