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Continuity plans, archived communications and branch controls FINRA can test

Broker-Dealers IT Services

A broker-dealer has to keep trading, keep records and keep supervising, even when systems fail or reps work from a dozen branch offices you don't fully control.

SOC 2 Aligned
Responsive Support
20+ Years Experience

At a glance

FINRA expects a continuity plan that works, SEC Rule 17a-4 expects records preserved so they can't be quietly altered, and Regulation S-P now expects a real incident response program.

We run managed IT and cybersecurity for small and mid-sized broker-dealers, from introducing firms on a clearing platform to independent firms supervising registered reps across many locations.

That covers communications capture, branch and rep device standards, clearing and order system access, continuity testing and evidence for FINRA and SEC exams.

IT that keeps orders routing, every message captured, branches supervised.

Managed IT for broker-dealers that answer to FINRA and the SEC for every rep, branch and message.

Broker-dealer IT

Every rep, every branch, every message on record

Broker-dealers live under supervision. Communications must be captured and reviewed, branches inspected, continuity plans tested and customer data protected across reps who may be independent contractors. Here's what your operation depends on, how firms get into trouble and what we put in place to keep it supervised and running.

01 · The pressure

Orders, supervision and records, all day long

Reps take orders by phone and enter them on the clearing firm's platform. Principals review flagged emails, approve new accounts and handle exception reports. Operations reconciles with the clearing firm. Every business email, chat and approved text has to be captured, retained and available for review. If the clearing platform is unreachable or communications stop archiving, you have customers who can't trade and a recordkeeping problem that exam staff will find.

  • Orders entered on clearing platforms
  • Principal review of communications
  • Records retained under SEC 17a-4

02 · How it breaks

Rep devices, branch networks and untested plans

Broker-dealer weak spots are predictable. Independent reps run their branches on consumer routers and personal laptops. A rep's email gets compromised and used to request a distribution from a customer's account. Off-channel texting leaves business communications uncaptured. Account takeover attempts hit customer accounts with stolen identities. And the business continuity plan sits in a binder, never tested, with an alternate site nobody has actually worked from.

  • Personal laptops in independent branches
  • Compromised rep email requesting disbursements
  • Continuity plans that were never tested

03 · What we change

Branch standards, full capture and a tested plan

We set a minimum technology standard for every branch and rep: managed, encrypted devices, phishing-resistant MFA and secured branch networks. Email, chat and approved texting route into an archive designed to meet SEC 17a-4, with capture verified. Access to clearing and order platforms gets reviewed by role. We help operations build red flags and verification steps for account changes, and we test your FINRA 4370 continuity plan with real failover.

  • Minimum technology standard for every branch
  • Verified capture for email, chat and texts
  • Continuity plan tested with real failover

04 · The after

Exams and branch inspections with evidence in hand

When FINRA examiners ask about cybersecurity, continuity or communications capture, your CCO hands over test results, archive confirmations and branch device reports. Branch inspections include an IT checklist that's actually verified. A compromised rep inbox gets caught before a fraudulent disbursement goes out. And if your main office goes dark, the firm keeps operating from a location and setup it has already used.

  • Continuity test results ready for FINRA
  • IT verified during branch inspections
  • Fraudulent disbursements caught early

Systems we keep running

  • Pershing NetX360+
  • Fidelity Streetscape
  • Global Relay
  • Hearsay Systems
  • RegEd
  • Bloomberg Terminal
  • Salesforce Financial Services Cloud

Rules we help you meet

  • FINRA Rule 4370 (business continuity)
  • SEC Rule 17a-4 (records preservation)
  • FINRA Rule 3110 (supervision)
  • FINRA Rule 4511 (books and records)
  • SEC Regulation S-P (as amended 2024)
  • SEC Regulation S-ID

What We Offer

Comprehensive solutions tailored for Houston-area businesses

Communications Capture & Archiving

SEC Rule 17a-4 and FINRA Rule 4511 require preserving business communications and records. We set up and monitor capture for email, Teams or Slack, approved texting and social media tools, confirm each channel is archiving and give principals the review access FINRA Rule 3110 supervision depends on. Gaps get flagged before an examiner finds them.

Branch & Rep Technology Standards

Independent branches often run on whatever the rep bought. We define a minimum standard covering managed devices, encryption, endpoint detection, MFA, secured Wi-Fi and router configuration, then enroll and monitor branch equipment against it. Your branch inspection checklist gets an IT section backed by real device reports.

FINRA 4370 Continuity Testing

FINRA Rule 4370 requires a business continuity plan covering data backup, alternate communications and mission-critical systems, reviewed annually. We build the technical recovery pieces, document dependencies on your clearing firm and vendors, and run actual failover tests so the plan reflects what really happens when the main office is unavailable.

Clearing & Order Platform Access

Access to clearing, order entry and back-office platforms should match each person's role and registration. We enforce MFA, run access reviews with your operations team, remove access promptly at termination and log administrative changes, so a former rep or compromised account can't enter orders or change customer details.

Account Takeover & Fraud Controls

Customer account takeovers and impersonated disbursement requests are persistent threats. We support your Regulation S-ID identity theft program with technical controls: email impersonation protection, alerts on changes to customer contact or banking details and verification workflows your operations team uses before moving money. Each check leaves a record for later review.

Reg S-P Incident Response Program

The amended Regulation S-P requires broker-dealers to maintain a written incident response program, oversee service providers and notify affected customers when required. We build detection, response playbooks and a vendor inventory with your CCO, rehearse them in tabletops and support investigations. Notification decisions remain with the firm and counsel.

Why Choose LayerLogix?

Serving businesses throughout the Greater Houston area including Houston, Dallas, Austin, San Antonio, Atlanta, Nationwide.

No Surprise Recordkeeping Gaps

Continuous monitoring of every capture channel means you learn about a broken archive connector the same week it breaks, not during an exam. That protects the firm from one of the most expensive categories of regulatory problem in the industry.

Branches Held to One Standard

A defined, monitored technology baseline makes independent branches far less likely to be the entry point for an incident. Reps keep their independence on business decisions while the firm keeps visibility into the devices handling customer data.

A Continuity Plan You've Actually Used

Testing failover and alternate locations exposes gaps while they're cheap to fix. When a real outage hits, the firm knows how to keep customers trading and principals supervising, because it has done it before. Customers notice.

Stronger Exam Outcomes

FINRA and SEC examiners want evidence: capture confirmations, access reviews, continuity test results and incident procedures. Having those ready reduces exam disruption and gives your CCO credible, documented answers in place of verbal assurances. Fewer follow-up requests, too.

Our Process

1
Review your WSPs, continuity plan and last exam findings with your CCO and operations lead to understand obligations and known gaps.
2
Inventory the home office, branches, reps, devices, communication channels, clearing and order platforms and service providers.
3
Verify capture on every approved communication channel and close unapproved ones, then enforce MFA across email and platforms.
4
Roll out the branch technology standard, enroll rep devices and add fraud and account-change controls with operations.
5
Run a continuity failover test and an incident tabletop, then document results for your annual FINRA 4370 review.
6
Report monthly on capture health, branch device compliance and access reviews, and refresh exam evidence on a fixed schedule.

Frequently Asked Questions

What does SEC Rule 17a-4 mean for our email and messaging?▼
Rule 17a-4 requires broker-dealers to preserve certain records, including business communications, for set periods and in a way that prevents alteration or allows a complete audit trail, an option added by the 2022 amendments. In practice that means routing every approved channel into an archive built for broker-dealer recordkeeping and confirming capture works. We configure and monitor those connectors and give principals review access. Your CCO decides which channels are approved and how records are retained.
Our reps are independent contractors with their own offices. How much can we control?▼
Enough to protect customers and meet your supervisory duties. Firms commonly require a minimum technology standard as a condition of affiliation: managed devices or a firm-issued laptop, encryption, MFA, endpoint protection and a secured branch network. We enroll and monitor branch devices against that standard and provide reports for branch inspections. Reps keep control of their business; the firm gets assurance that customer data is handled on equipment it can see.
How do you help test our FINRA 4370 business continuity plan?▼
We map the plan's technical dependencies: data backup and recovery, alternate communications with customers and regulators, access to clearing and order systems and the people who need to work from elsewhere. Then we test them, failing over systems, working from the alternate location or remotely and confirming customers can still reach the firm. Results and fixes get documented for the annual review your plan requires. Your CCO and senior management approve the plan itself.
Does Regulation S-P apply to us the same way it applies to RIAs?▼
Broker-dealers and SEC-registered advisers are both covered by Regulation S-P, including the 2024 amendments requiring an incident response program, service provider oversight and customer notification. The difference is the surrounding framework: broker-dealers also answer to FINRA supervision, books and records and continuity rules, and FINRA exams look at cybersecurity through that lens. Dual registrants need a program that works for both. We build controls and evidence that fit your registrations.
What about account takeover and new account fraud?▼
Regulation S-ID requires a written identity theft prevention program with red flags, and FINRA has repeatedly warned firms about account takeovers and synthetic identities. Your operations and compliance teams own those procedures. We supply supporting controls: alerts on changes to customer email, phone or banking details, verification steps before disbursements, email impersonation protection and logs that help investigate a suspicious request. We also protect the staff accounts attackers target to make those changes.
We're an introducing firm on a clearing platform. Which parts of IT stay with our firm?▼
Your clearing firm runs the custody and clearing systems, but your firm owns everything around them: user access to the platform, rep devices, email and archiving, branch networks, customer communications, vendor oversight and continuity planning. Most incidents at introducing firms start with a compromised user or device on your side. We manage those layers, review platform access with your operations team and coordinate with the clearing firm's support. We work with broker-dealers in Texas and nationwide.
Do you provide Broker in Houston and nearby areas?▼
Yes. LayerLogix is based in the Greater Houston area and delivers broker to businesses across Houston and the surrounding communities, including The Woodlands, Spring, Katy, Sugar Land, Conroe, Cypress, and Pearland. For most Houston-area clients we can be on-site the same day when something needs hands-on attention, and our help desk is available during business hours, with after-hours emergency support. Call 713-571-2390 to check coverage for your specific address.
What does Broker cost for a Houston business?▼
Pricing depends on your size and what you need, so we do not publish a one-size-fits-all number — but Houston businesses generally pay a flat, predictable monthly fee rather than surprise hourly bills. We start with a free, no-obligation assessment of your current setup, then give you a clear quote in plain English with no hidden costs. That way you know exactly what you are getting and what it costs before you commit.

Ready to Get Started?

Contact LayerLogix today for a free consultation. We serve businesses throughout Houston, Dallas, Austin, and the surrounding Greater Houston area.

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