Clients send us passports over WhatsApp. How do we change that?▼
Make the secure option the easy option. We configure your case management platform’s client portal and create short upload instructions in the languages your clients use, with screenshots. Your team sends the portal link at intake and in every document request. When documents still arrive by messaging app, staff upload them to the file and delete them from the phone, following a written routine. Firm-managed phones with work profiles keep any messaging inside apps you control.
Can several staff members share one USCIS online account?▼
They shouldn’t. USCIS online accounts are built for individual users and require two-step verification, and shared credentials make it impossible to know who filed or changed something. If one shared password leaks, every case under that account is exposed. We help you set up individual accounts for attorneys and authorized representatives, document who has access to what, and store recovery information in a business password manager so a departing employee doesn’t take account access with them.
How can we protect clients from scammers pretending to be our firm?▼
Combine technology with communication. DMARC enforcement makes it harder for scammers to send email from your real domain, and monitoring catches look-alike domains. Then tell clients, in their language, how your firm will contact them, which numbers and addresses are real, and that you’ll never demand immediate payment by phone, gift card or wire. Encourage them to call your main number if anything feels wrong. USCIS also publishes scam warnings you can share.
Do our corporate immigration clients expect specific security controls?▼
Many do. Employers sharing HR records, compensation data and employee identity documents often send vendor security questionnaires asking about MFA, encryption, access controls, incident response and data retention. Some include security terms in engagement letters. We help you build controls that answer those questions honestly, maintain an evidence package, and join calls with a client’s security team when technical questions come up. When a question exposes a gap, we tell you plainly and help you close it before the next review.
Our attorneys work from immigration courts and detention centers. What’s the risk?▼
Lost or stolen devices, unsecured public Wi-Fi and printing at unfamiliar locations are the main ones. We manage laptops and phones with full-disk encryption, EDR, screen lock and remote wipe, so a lost device is a minor event. Attorneys connect through secure remote access rather than downloading files locally, and we set up mobile hotspots where public networks are unreliable. Facility rules on devices vary, so we help your team plan what to bring.
How long should we keep client documents after a case closes?▼
That’s a policy decision for your firm and its ethics counsel, shaped by your state’s file retention rules and the long life of many immigration matters, where earlier filings matter years later for naturalization or new petitions. Once you set the policy, we configure retention in your document storage and email, keep immutable backups for the required period, and make sure old files remain searchable rather than buried in former employees’ accounts.
Do you provide Immigration Law Firms IT Services in Houston and nearby areas?▼
Yes. LayerLogix is based in the Greater Houston area and delivers immigration law firms IT services to businesses across Houston and the surrounding communities, including The Woodlands, Spring, Katy, Sugar Land, Conroe, Cypress, and Pearland. For most Houston-area clients we can be on-site the same day when something needs hands-on attention, and our help desk is available during business hours, with after-hours emergency support. Call 713-571-2390 to check coverage for your specific address.
What does Immigration Law Firms IT Services cost for a Houston business?▼
Pricing depends on your size and what you need, so we do not publish a one-size-fits-all number — but Houston businesses generally pay a flat, predictable monthly fee rather than surprise hourly bills. We start with a free, no-obligation assessment of your current setup, then give you a clear quote in plain English with no hidden costs. That way you know exactly what you are getting and what it costs before you commit.