How does 21 CFR Part 111 affect our IT?▼
Part 111 is FDA's CGMP rule for dietary supplements, and it requires records such as master manufacturing records, batch production records and testing results, kept for a defined period and available for inspection. When those records are electronic, 21 CFR Part 11 expectations for access control, audit trails and signatures generally apply. Your QA team owns compliance. We make sure the systems holding those records have individual accounts, protected logs, controlled changes and backups that can actually be restored.
Someone tried to take over our Amazon seller account. What should we change?▼
Start with MFA on every user, preferably an authenticator app or hardware key rather than text messages, and remove any shared logins. Give agencies and freelancers their own user permissions limited to what they need. We also secure the email account tied to the seller account, since that's often the real target, and set up alerts for changes to bank details, login settings and listings. Finally, document the recovery steps and contacts so your team can move fast if marketplace support is needed.
Do we need PCI DSS if Shopify handles our payments?▼
Using a hosted checkout from a major platform shifts most card handling to the provider, which shrinks your scope considerably, but PCI DSS 4.0 still applies to how you accept cards. You'll typically complete a self-assessment and need to protect admin access, any scripts on payment pages and phone orders if you take them. We review how payments flow through your storefront, call center and wholesale channel, and help you keep card data out of your own systems.
We're a contract manufacturer for several brands. How do you keep client data separate?▼
Client formulas, specifications and batch records should be accessible only to the staff working that client's products. We set up access groups by client in your ERP and file storage, restrict external sharing, log access to sensitive documents and give client personnel controlled portal access rather than shared folders. Your quality agreements define what each brand is entitled to see. We make sure the systems enforce those terms and that you can show a client exactly who accessed their records.
Can you support our plant floor equipment?▼
We support the IT pieces on the floor: workstations, tablets, scanners, label printers, networking and the connections between equipment and your ERP. Blenders, encapsulators, tablet presses and their control systems belong to the equipment manufacturer and your maintenance team. We keep that equipment on its own network segment, control vendor remote access and coordinate with the OEM for any software or firmware changes, so security work never disrupts production. New lines get the same treatment.
Where do you support supplement companies?▼
We work with supplement brands and manufacturers in Texas and nationwide. Most ERP, cloud, e-commerce and security work is handled remotely by our U.S.-based engineers. For on-site needs like warehouse networking, plant floor workstations or a new facility buildout, we handle it locally near our offices or send a vetted local technician who works under our engineer's direction. Brands with separate plant and fulfillment locations get the same standards at both.
Do you provide Nutraceutical & Supplement Makers IT Services in Houston and nearby areas?▼
Yes. LayerLogix is based in the Greater Houston area and delivers nutraceutical & supplement makers IT services to businesses across Houston and the surrounding communities, including The Woodlands, Spring, Katy, Sugar Land, Conroe, Cypress, and Pearland. For most Houston-area clients we can be on-site the same day when something needs hands-on attention, and our help desk is available during business hours, with after-hours emergency support. Call 713-571-2390 to check coverage for your specific address.
What does Nutraceutical & Supplement Makers IT Services cost for a Houston business?▼
Pricing depends on your size and what you need, so we do not publish a one-size-fits-all number — but Houston businesses generally pay a flat, predictable monthly fee rather than surprise hourly bills. We start with a free, no-obligation assessment of your current setup, then give you a clear quote in plain English with no hidden costs. That way you know exactly what you are getting and what it costs before you commit.