Can you support our CBCT scanner and imaging software?▼
We support the IT around it: the acquisition PC's network, the imaging server, storage, viewer installs on operatory workstations, and backups of the image archive. Changes inside the scanner itself, like firmware or calibration, stay with the manufacturer's service team, and we coordinate with them so updates don't break viewing or storage. If your acquisition PC runs an older operating system because the vendor only supports that version, we isolate it on its own network segment rather than forcing an upgrade the vendor won't support. That keeps you working without leaving an old machine exposed to the rest of the office.
Do you set up the two-factor sign-in for EPCS?▼
Yes, on the IT side. Federal rules for electronic prescribing of controlled substances require two-factor authentication when a prescriber signs. Your e-prescribing vendor defines which methods they accept, such as a hard token, an authenticator app or a biometric reader. We make sure the workstations, browsers and identity settings work with that method, help enroll each surgeon, and keep a clear record of which credential belongs to which provider. When a surgeon leaves or a token is lost, we help you revoke it quickly. The identity proofing step is handled through your EPCS vendor's process.
How do you handle referral attachments safely?▼
We put layered filtering on the mailboxes that receive referrals: attachment sandboxing that opens files in isolation before delivery, link rewriting, and warnings for lookalike or first-time senders. We also suggest giving referring offices a secure upload link or encrypted email option so x-rays and medical histories don't arrive as loose attachments. Staff get short, practical training on what a real referral packet looks like versus a lure. None of this slows down legitimate referrals; it just means the risky ones get caught before someone at the front desk opens them.
What happens if our imaging server fails on a surgery day?▼
The goal is that it doesn't, so we monitor disk health, storage space and server performance and replace failing parts before they quit. If it fails anyway, we restore from the local backup copy first because it's fastest, and fall back to the off-site copy if needed. Your recovery plan says which cases can proceed using previously exported images and which need to wait. We test restores ahead of time so the recovery time is a known number for your practice, not a guess made under pressure while patients wait.
Will this take care of HIPAA for our practice?▼
No IT provider can handle HIPAA for a practice on its own. HIPAA covers your policies, training, business associate agreements and how your staff handle patient information, not just technology. What we do is support HIPAA requirements on the technical side: risk analysis input, access controls, encryption, audit logging, backups and incident response planning, with documentation you can show. We'll sign a business associate agreement. Decisions about breach notification or legal obligations belong with your attorney, and we'll work alongside counsel if an incident happens.
We have two offices and surgeons who rotate. Can you make that easier?▼
Yes. We connect your locations with encrypted site-to-site links so the practice management system, imaging archive and charts are available wherever the surgeon is working that day. We standardize workstation builds, security settings and printers across offices so nothing behaves differently at the second location. Surgeons get the same login and MFA experience at each site, and you get one dashboard showing device health, patch status and backups for every office. When you add a location, it gets built to the same standard from day one.
Do you provide Oral & Maxillofacial Surgery IT Services in Houston and nearby areas?▼
Yes. LayerLogix is based in the Greater Houston area and delivers oral & maxillofacial surgery IT services to businesses across Houston and the surrounding communities, including The Woodlands, Spring, Katy, Sugar Land, Conroe, Cypress, and Pearland. For most Houston-area clients we can be on-site the same day when something needs hands-on attention, and our help desk is available during business hours, with after-hours emergency support. Call 713-571-2390 to check coverage for your specific address.
What does Oral & Maxillofacial Surgery IT Services cost for a Houston business?▼
Pricing depends on your size and what you need, so we do not publish a one-size-fits-all number — but Houston businesses generally pay a flat, predictable monthly fee rather than surprise hourly bills. We start with a free, no-obligation assessment of your current setup, then give you a clear quote in plain English with no hidden costs. That way you know exactly what you are getting and what it costs before you commit.