Which data security rules apply to a public adjusting firm?▼
Public adjusters are licensed by state insurance departments, and many states have adopted the NAIC Insurance Data Security Model Law, which applies to licensees and requires a written information security program, risk assessment and incident response plan, though small licensees may be exempt from parts of it. New York licensees face the NYDFS cybersecurity regulation. State breach notification laws apply everywhere. Your counsel confirms which apply in each state you’re licensed; we build and document the controls.
How do we keep field photos from getting lost?▼
Stop relying on adjusters to remember to upload. We configure managed phones and tablets to send photos to company storage or your claim platform automatically whenever they have signal, with a local encrypted copy until the upload completes. If a device is lost or broken, the photos taken before the last sync are already safe. We also set up offline workflows for areas where cell service is down after a storm.
We hire temporary adjusters after big storms. How do we handle their devices and access?▼
Avoid personal laptops if you can. We keep a pool of company laptops imaged and ready, or ship new ones pre-enrolled, with your claim software, estimating tools and email configured. Each temp gets a named account tied to their assigned claims, MFA on day one and an end date that matches their contract. When the surge winds down, we disable accounts, wipe and reclaim devices and confirm claim files stayed in company storage.
Someone emailed our policyholder asking them to send settlement money to a new account. What happened?▼
Often a contractor, mortgage servicer or someone in your own office had their email compromised, and the attacker watched the claim until money was close. Sometimes it’s a lookalike domain. Tell the policyholder not to send anything, confirm instructions by phone with someone you know, and contact the receiving bank quickly if money already moved. Then we check your mailboxes for unauthorized access and forwarding rules. Your counsel advises on any notification obligations.
Can you support Xactimate and our claim management software?▼
Yes. We don’t replace the vendors’ own support for software features, but we handle everything around them: workstation performance, licensing and activation issues, updates, integrations with storage and email, user access and backups. When something needs the vendor, we open the ticket and work it with them so your estimators aren’t stuck on hold between appointments. Photo apps, 3D capture tools and e-signature platforms get the same treatment, with named accounts and MFA, so the whole claim toolkit works together and nobody is locked out of a file during a negotiation.
An adjuster just quit to start their own firm. What should we do right now?▼
Disable their accounts in your claim management system, email, estimating software and storage immediately, and revoke access on any company phone or laptop, then collect the devices. Preserve their mailbox and activity logs rather than deleting them. We can review recent exports, forwarding rules and file downloads so your counsel knows whether client lists or claim files left with them. Going forward, export restrictions and audit logging make this much easier to answer.
Do you provide Public Adjusters IT Services in Houston and nearby areas?▼
Yes. LayerLogix is based in the Greater Houston area and delivers public adjusters IT services to businesses across Houston and the surrounding communities, including The Woodlands, Spring, Katy, Sugar Land, Conroe, Cypress, and Pearland. For most Houston-area clients we can be on-site the same day when something needs hands-on attention, and our help desk is available during business hours, with after-hours emergency support. Call 713-571-2390 to check coverage for your specific address.
What does Public Adjusters IT Services cost for a Houston business?▼
Pricing depends on your size and what you need, so we do not publish a one-size-fits-all number — but Houston businesses generally pay a flat, predictable monthly fee rather than surprise hourly bills. We start with a free, no-obligation assessment of your current setup, then give you a clear quote in plain English with no hidden costs. That way you know exactly what you are getting and what it costs before you commit.