What does DOL expect for protecting participant PII?▼
The Employment and Training Administration’s guidance in TEGL 39-11 expects grantees to protect PII and sensitive information: encrypt it when stored on portable devices or sent electronically, limit access to people who need it, avoid storing it on personally owned devices, train staff and report breaches promptly. Federal grant rules in 2 CFR 200.303 also require reasonable measures to safeguard protected personal information. We implement the technical side and document it. Your state agency may add requirements, so check its policies alongside the federal guidance.
How do we keep public resource room computers safe?▼
Assume every visitor might plug in something unsafe or leave something behind, because eventually someone will. Locked-down images that reset after each session remove leftovers and malware. Blocking USB storage, filtering malicious sites and preventing software installs cut most risks. The biggest rule is that staff never use public PCs for work, since a keylogger there could capture their credentials. We also isolate resource room printers and scanners so visitors can’t reach staff networks.
Our center operator has its own IT. Is that our problem?▼
Partly, yes. The board remains accountable for how participant data funded by its grants is protected, even when an operator handles day-to-day services. That doesn’t mean managing the operator’s IT yourself. It means writing clear security requirements into the contract, asking for evidence periodically and having a plan for incidents and transitions. We can manage operator IT directly when the contract allows, or review the evidence an operator’s own provider supplies.
What happens to data when we change center operators?▼
This is where data often goes missing or lingers. A clean transition needs a documented plan: which accounts get disabled and when, how participant files move from the outgoing operator to the incoming one, how devices are wiped or transferred and how access to state systems gets updated. We help write that plan, run the technical steps and confirm afterward that no participant data remains on devices or accounts that left with the old contractor.
Scammers are posting fake jobs using our name. What can we do?▼
Several things help. Email authentication records make it harder to send mail that appears to come from your domain. Monitoring for lookalike domains and fake postings lets you request takedowns quickly. Clear public guidance tells job seekers that your staff won’t ask for payment or banking details to apply for jobs. We set up the technical protections and give your communications staff a short response plan, so warnings go out the same day a scam is spotted.
Do you work with the state’s case management system?▼
The state owns its workforce case management system and controls who gets accounts, so we don’t administer it. What we do is protect everything around it: staff devices that connect to it, the accounts and MFA your users rely on, local storage of downloaded reports and the process for requesting and removing access when staff join or leave. When the state issues security requirements for system users, we help you meet and document them.
Do you provide Workforce Development Boards IT Services in Houston and nearby areas?▼
Yes. LayerLogix is based in the Greater Houston area and delivers workforce development boards IT services to businesses across Houston and the surrounding communities, including The Woodlands, Spring, Katy, Sugar Land, Conroe, Cypress, and Pearland. For most Houston-area clients we can be on-site the same day when something needs hands-on attention, and our help desk is available during business hours, with after-hours emergency support. Call 713-571-2390 to check coverage for your specific address.
What does Workforce Development Boards IT Services cost for a Houston business?▼
Pricing depends on your size and what you need, so we do not publish a one-size-fits-all number — but Houston businesses generally pay a flat, predictable monthly fee rather than surprise hourly bills. We start with a free, no-obligation assessment of your current setup, then give you a clear quote in plain English with no hidden costs. That way you know exactly what you are getting and what it costs before you commit.