What does HUD expect from us on EIV security?▼
HUD requires agencies using EIV to limit access to authorized users, have each user agree to rules of behavior, complete security awareness training, review and recertify access periodically and protect EIV reports wherever they’re stored or printed. Agencies also need written procedures for disclosure and disposal. We help maintain the user roster, track training and recertification, secure the systems where reports are saved and organize documentation so your EIV coordinator can answer HUD or auditor questions quickly. Specific policy decisions stay with your agency.
How do landlord payment scams actually work?▼
A criminal finds a landlord’s name and email address, sometimes from a compromised owner mailbox and sometimes from public records, then sends a convincing request to change direct deposit details. If staff update the account without checking, the next housing assistance payment goes to the criminal and the real landlord calls angry. The fix is mostly procedural: every bank change gets verified by phone using a number already on file, supported by email security that flags spoofed and lookalike senders.
How should we protect information about domestic violence survivors?▼
VAWA rules for HUD programs require agencies to keep information about domestic violence, dating violence, sexual assault and stalking confidential, with limited exceptions. In IT terms, that means designated staff access only, records kept out of general shares and email, access logging and care with new addresses in reports and correspondence. We implement those controls in your housing software and file storage. Questions about permitted disclosures belong with your counsel and VAWA policies.
Our property offices share one computer login. Is that a problem?▼
It is, and for more than one reason. Shared logins make it impossible to know who opened a tenant file or changed a record, which matters when something goes wrong. They also tend to stay unchanged for years, so former employees can still get in. And if one shared account is compromised, every site using it is exposed. We replace shared logins with named accounts, make sign-in easy with managed devices and keep access tied to each person’s role.
Can you help when our waitlist opens?▼
Yes. Before the opening, we work with your housing software or portal vendor to confirm capacity, test the application flow and check that applicant data lands in protected storage. Admin accounts get MFA, and we monitor during the window for outages, abuse or bots submitting fake applications. Afterward, we confirm access to applicant data is limited to staff who process it. You still own the opening policy; we keep the technology from becoming the story.
We’re a small voucher-only agency. Where do we start?▼
Start with the three things that cause the most harm: landlord payment fraud, unmanaged EIV access and tenant files sitting in email or open shares. MFA on email, a payment verification rule, a current EIV user list and role-based file storage cover a lot of ground for a small staff. Most of the work is remote, and we scale it to your size, with hands-on help from our engineers near our offices or a vetted local technician when needed.
Do you provide Public Housing Authorities IT Services in Houston and nearby areas?▼
Yes. LayerLogix is based in the Greater Houston area and delivers public housing authorities IT services to businesses across Houston and the surrounding communities, including The Woodlands, Spring, Katy, Sugar Land, Conroe, Cypress, and Pearland. For most Houston-area clients we can be on-site the same day when something needs hands-on attention, and our help desk is available during business hours, with after-hours emergency support. Call 713-571-2390 to check coverage for your specific address.
What does Public Housing Authorities IT Services cost for a Houston business?▼
Pricing depends on your size and what you need, so we do not publish a one-size-fits-all number — but Houston businesses generally pay a flat, predictable monthly fee rather than surprise hourly bills. We start with a free, no-obligation assessment of your current setup, then give you a clear quote in plain English with no hidden costs. That way you know exactly what you are getting and what it costs before you commit.