How do you manage EFB iPads without disrupting crews?▼
We enroll iPads in device management and push your approved EFB apps, chart subscriptions and settings centrally. App updates get staged: we test a new version on a few devices first, then release it during a window you approve, so nobody discovers a changed interface on the way to the airplane. Passcodes and encryption are enforced, and a lost iPad can be located, locked or wiped. Keeping a configured spare on the shelf makes replacement quick.
Can you help with Part 135 record-keeping requirements?▼
We help with the systems, not the regulatory interpretation. Part 135 operators keep pilot, aircraft, manifest and maintenance records, and provide pilot records to the FAA’s Pilot Records Database. Your director of operations and chief pilot decide what has to be kept and for how long. We make sure those records live in access-controlled, backed-up systems, that accounts used for FAA systems are tied to named people and that a restore actually works.
What’s the most common scam aimed at charter operators?▼
Payment fraud through impersonation. Someone poses as a broker, a client’s assistant or even your own accounting team and sends new wire instructions for a deposit, balance or refund. Sometimes they’ve compromised a real mailbox and timed the message perfectly. We harden your mail tenant, flag lookalike domains and help you adopt a call-back rule: any new or changed wire instructions get verified by phone using a number already on file, never one in the email.
How should we protect passenger passport and ID data?▼
Treat it like the sensitive data it is. Passport scans and ID copies tend to pile up in sales inboxes and shared folders. We move them into encrypted storage with access limited to the people who build manifests, set retention so old copies don’t linger, and add rules that block passport images from being emailed outside the company without review. Devices that touch the data are encrypted and managed, so a lost laptop or iPad doesn’t become a privacy incident.
Do you support the maintenance side of the operation?▼
We support the IT around it. Maintenance tracking platforms, technician laptops, diagnostic tool connections and hangar networks all fall under our care. We segment maintenance devices from guest and office traffic, back up local maintenance data and manage the accounts technicians use. Avionics, aircraft systems and anything inside the airplane stay with your maintenance team, the manufacturer and your repair station. We secure the systems that store and move the records about that work.
Do you work with operators based at different airports?▼
Yes. Scheduling platforms, EFB management, email and monitoring all run remotely, so we support charter operators and management companies at airports around the country, including crews based in several cities. Every location gets the same security baseline and the same help desk. When a hangar or office needs physical work, our engineers handle it locally near our offices or direct a vetted local technician while they stay connected, confirm the result and update your documentation.
Do you provide Charter Aviation Operators IT Services in Houston and nearby areas?▼
Yes. LayerLogix is based in the Greater Houston area and delivers charter aviation operators IT services to businesses across Houston and the surrounding communities, including The Woodlands, Spring, Katy, Sugar Land, Conroe, Cypress, and Pearland. For most Houston-area clients we can be on-site the same day when something needs hands-on attention, and our help desk is available during business hours, with after-hours emergency support. Call 713-571-2390 to check coverage for your specific address.
What does Charter Aviation Operators IT Services cost for a Houston business?▼
Pricing depends on your size and what you need, so we do not publish a one-size-fits-all number — but Houston businesses generally pay a flat, predictable monthly fee rather than surprise hourly bills. We start with a free, no-obligation assessment of your current setup, then give you a clear quote in plain English with no hidden costs. That way you know exactly what you are getting and what it costs before you commit.