Can you support CAT software and steno writers?▼
We support the computer side: installing and updating CAT software, steno writer drivers and connections, audio sync configuration, realtime output to attorneys' devices and backup of job files. Licensing questions and software-specific features belong with the CAT vendor's support team, and we work with them when a problem crosses over. We schedule updates around proceedings so a reporter never opens a laptop to find an unexpected change, and we keep configured spares ready for hardware failures before a deposition.
How do you secure remote depositions?▼
We configure your video platform so only expected participants get in: waiting rooms, authenticated attendees where the platform supports it, host-controlled screen sharing and recording settings that match your policy. We help build a pre-session checklist for technicians covering connectivity, audio levels, exhibit sharing and confidentiality instructions. Exhibits shared during the session are stored in your repository afterward, not left in a chat window. If something goes wrong mid-session, your technicians know the recovery steps, and we're reachable during business hours.
We use freelance reporters and scopists. How do we protect files they handle?▼
We give each freelancer access only to the jobs they're working, through your repository, with MFA and permissions that expire when the job is done. That replaces open file links that stay valid forever. We help you set minimum expectations for freelancers' own equipment, such as encryption, current operating systems and screen locks, and put them in writing. You can't manage every personal laptop, but you can control what reaches it and how long it stays accessible.
Do transcripts with medical records need special handling?▼
Transcripts and exhibits often include medical records, financial details and trade secrets, and some are covered by protective orders or sealed by the court. We set up restricted folders for those matters with access limited to the people working on them and logging of every open and download. Whether specific privacy laws apply to your handling of medical information depends on your arrangements with clients, which is a question for your counsel. Our job is making sure the technical controls can enforce whatever restrictions apply.
Law firms keep sending us security questionnaires. Can you help?▼
Yes. Law firms ask vendors about MFA, encryption, access control, data retention, incident response, staff training and subcontractor management. We help you put the controls behind those answers in place, then keep documentation current so your operations lead can respond accurately. We can join calls with a law firm's security team to answer technical questions. We don't sign questionnaires on your behalf, since the answers are your firm's commitments, but we make sure what you tell clients matches how your systems really work.
What happens if a reporter's laptop is stolen?▼
If the laptop is managed, it's encrypted and we can lock or wipe it remotely, which greatly reduces the risk that anyone reads testimony on it. We also check what jobs were on the device and confirm that the files exist safely in your repository. Then we get the reporter a replacement configured with their CAT software. If the device wasn't managed, we help determine what was on it and work with your counsel, who decides whether any notification or client communication is required.
Do you provide Court Reporting Firms IT Services in Houston and nearby areas?▼
Yes. LayerLogix is based in the Greater Houston area and delivers court reporting firms IT services to businesses across Houston and the surrounding communities, including The Woodlands, Spring, Katy, Sugar Land, Conroe, Cypress, and Pearland. For most Houston-area clients we can be on-site the same day when something needs hands-on attention, and our help desk is available during business hours, with after-hours emergency support. Call 713-571-2390 to check coverage for your specific address.
What does Court Reporting Firms IT Services cost for a Houston business?▼
Pricing depends on your size and what you need, so we do not publish a one-size-fits-all number — but Houston businesses generally pay a flat, predictable monthly fee rather than surprise hourly bills. We start with a free, no-obligation assessment of your current setup, then give you a clear quote in plain English with no hidden costs. That way you know exactly what you are getting and what it costs before you commit.