Do you replace ServiceTitan or Housecall Pro support?▼
No. The software vendor still supports its own platform and fixes bugs on its side. We handle everything around it: your users and permissions, MFA, the PCs and tablets it runs on, the network, integrations with your phone system and accounting, and the email accounts tied to it. When a problem turns out to be on the vendor's end, we open the ticket, give them the details they ask for and follow it until it's closed. Your office manager stops being the unpaid IT person caught between a vendor and a broken screen.
Our techs share a few tablets. Is that a real problem?▼
It's one of the most common gaps we find in trades. A shared login means you can't tell who changed a price, deleted a job or exported the customer list, and when someone quits you have to change the password everywhere. Named accounts cost little on most field service platforms and they make offboarding a single step. We pair them with device management so the tablet itself stays locked down even if it's handed from one tech to another at the start of a shift.
How do criminals actually steal money from plumbing companies?▼
Mostly through email. Someone gets into the office manager's or owner's mailbox with a phished password, watches conversations with suppliers or commercial customers, then sends a convincing note saying bank details changed. The payment goes out and nobody notices until the real vendor calls about an unpaid invoice. Customer-side scams happen too, where a homeowner gets a fake invoice with new payment instructions. MFA, impersonation filtering and a rule that every bank change is confirmed by phone close most of that gap.
Do we need to worry about PCI DSS if our processor handles cards?▼
Yes, though your share may be small. If you accept cards, your processor will ask you to complete a self-assessment questionnaire each year, and the answers depend on how cards are taken: tap-to-pay readers, keyed entry on a tablet, or card numbers written down and entered later. We help you pick the setup that keeps your scope narrow, keep payment devices updated and segmented, and fill out the questionnaire accurately. Your processor and acquiring bank decide what's required for your account.
What happens to our business if the internet goes down at the shop?▼
Without a backup connection, your VoIP phones, dispatch board and office card terminals all stop at once. We add a cellular failover device that takes over automatically when the main line drops, so calls keep ringing and CSRs keep booking. Techs in the field keep working on their own cellular data. We also monitor the connection and get an alert when the failover kicks in, which tells us to chase the carrier while your office keeps working.
Can you help with storm or freeze seasons?▼
Yes. Before your busiest season we check that the network, failover line, phone system and headsets are in shape, add temporary users for seasonal CSRs with limited permissions, and confirm backups are current. During the rush, our help desk handles login problems and device issues during business hours, with after-hours emergency response for active security incidents. Afterward we remove the temporary accounts so nobody keeps access they no longer need.
Do you provide Plumbing Contractors IT Services in Houston and nearby areas?▼
Yes. LayerLogix is based in the Greater Houston area and delivers plumbing contractors IT services to businesses across Houston and the surrounding communities, including The Woodlands, Spring, Katy, Sugar Land, Conroe, Cypress, and Pearland. For most Houston-area clients we can be on-site the same day when something needs hands-on attention, and our help desk is available during business hours, with after-hours emergency support. Call 713-571-2390 to check coverage for your specific address.
What does Plumbing Contractors IT Services cost for a Houston business?▼
Pricing depends on your size and what you need, so we do not publish a one-size-fits-all number — but Houston businesses generally pay a flat, predictable monthly fee rather than surprise hourly bills. We start with a free, no-obligation assessment of your current setup, then give you a clear quote in plain English with no hidden costs. That way you know exactly what you are getting and what it costs before you commit.