What laws cover the client data we hold?▼
There isn't one federal security rule written for property tax consultants, so most obligations come from your engagement letters, client confidentiality expectations, state data breach notification laws and any licensing rules in the states where you practice. Large commercial clients often add security requirements in their contracts. We're not lawyers, so have counsel review notification duties and contract terms. What we do is put the controls behind those promises in place: access limits, encryption, backups, logging and a written incident plan.
Our whole team uses the firm's agent login on the county portal. Is that okay?▼
It works until something goes wrong. With one shared password, you can't tell who filed or withdrew a protest, a former employee may still know it and a reused password can be stolen from an unrelated site. If the portal allows multiple users under your agent number, we set up individual accounts. If it doesn't, we store the credential in a vault, share it with named people only, log every use and rotate it whenever someone leaves.
How should clients send us rent rolls and income statements?▼
Through a secure upload link or client portal rather than email. Email attachments get forwarded, misaddressed and left in mailboxes for years, and a single compromised inbox can expose every statement a client ever sent. We set up a branded upload portal that drops files into the right client folder, restrict who can open them and apply labels that prevent forwarding outside the firm. Clients usually find it easier than attaching large files to email anyway.
What happens if ransomware hits during protest season?▼
Protest season is exactly when we expect attackers to try. Evidence files and client folders are backed up with version history to a location attackers can't easily reach, and we test restores before the filing window opens. If an incident happens, we isolate affected machines, restore the library to clean devices and get filers back to work while we investigate. Decisions about notifying clients or regulators belong with your counsel, and we provide the technical facts they need to make them.
Can you support our property tax software and data subscriptions?▼
Yes. Whether you run a dedicated platform like ONESOURCE Property Tax or itamlink, spreadsheets and mapping tools, or subscriptions like CoStar, we keep the applications, add-ins and data connections working, manage licenses and user access and work with the vendor when an issue is on their side. We also make sure exports from those tools land in the backed-up evidence library instead of a desktop folder. If you change platforms, we help plan the data migration.
We're a small firm. Do we really need this much?▼
The controls scale down well. A small firm might need a password vault, MFA on email and portals, a secure upload link, managed laptops and cloud backup with tested restores. That covers most of the real risk without a large project. Small firms often hold financials for big owners, so a single leak or missed deadline can cost an important client. We size the setup to your parcel count, team and clients, then grow it as the firm does.
Do you provide Property Tax Consultants IT Services in Houston and nearby areas?▼
Yes. LayerLogix is based in the Greater Houston area and delivers property tax consultants IT services to businesses across Houston and the surrounding communities, including The Woodlands, Spring, Katy, Sugar Land, Conroe, Cypress, and Pearland. For most Houston-area clients we can be on-site the same day when something needs hands-on attention, and our help desk is available during business hours, with after-hours emergency support. Call 713-571-2390 to check coverage for your specific address.
What does Property Tax Consultants IT Services cost for a Houston business?▼
Pricing depends on your size and what you need, so we do not publish a one-size-fits-all number — but Houston businesses generally pay a flat, predictable monthly fee rather than surprise hourly bills. We start with a free, no-obligation assessment of your current setup, then give you a clear quote in plain English with no hidden costs. That way you know exactly what you are getting and what it costs before you commit.