How do scammers trick homeowners into paying the wrong account?▼
Usually by breaking into your email, or a staff member’s, and quietly reading conversations. Once they know a milestone payment is coming, they send the homeowner a realistic invoice with new bank details, sometimes from your real account and sometimes from a look-alike address. We stop this with MFA, impersonation detection and alerts for hidden forwarding rules. Just as important, we help you tell homeowners upfront that your payment details never change by email and that they should call you before paying anyone new.
Where should we store homeowners’ door and lockbox codes?▼
In a business password manager, not text messages or a shared note. We set up shared folders by job so the crew working that house sees only that house’s codes, and access is logged. When a job closes, the codes come out of the vault, and when a crew member leaves, their access ends immediately. It works on phones, so crews aren’t slowed down. Homeowners appreciate hearing exactly how their codes are handled, especially for higher-end projects.
Do we need to keep records for lead-safe renovation work?▼
If you renovate homes built before 1978, the EPA’s Renovation, Repair and Painting rule generally requires lead-safe work practices and records showing you followed them, including documentation that the homeowner received the required pamphlet, and those records must be kept for a set period. Your state may have its own program. Your compliance responsibilities should be confirmed with the EPA or state program. On our side, we make sure those records and job photos are stored by job, backed up and easy to produce.
Our crews use personal phones. Is that a problem?▼
It can work if company data stays separate and removable. We use app-level management that protects work apps like email, project software and the password manager without controlling the rest of the phone. If a crew member leaves, we remove company data and access without touching their personal photos or texts. For crew leads who handle the most sensitive information, a company phone is often simpler. Either way, the goal is that homeowner information doesn’t leave when the person does.
Someone took over our Google Business Profile. Can you help?▼
Yes. We help you work through Google’s recovery process, check the email account tied to the profile, which is often where the takeover started, and secure it with MFA. Then we review who has manager or owner access to the profile, your social accounts and your website, remove anyone who shouldn’t be there and set up recovery options you control. If reviews or details were changed, we help document what happened for the platform’s support team.
We’re a small company. Isn’t this overkill?▼
Small companies are targeted because attackers expect fewer protections, and remodelers handle big homeowner payments that make the effort worthwhile. The controls that matter most aren’t complicated: MFA on email, a password manager, managed phones, automatic backups and a payment-change warning for clients. We set those up without adding a lot of process, and we handle the day-to-day support so you’re not the IT department. If something does go wrong, our team responds during business hours, with after-hours response for active incidents.
Do you provide Remodeling Contractors IT Services in Houston and nearby areas?▼
Yes. LayerLogix is based in the Greater Houston area and delivers remodeling contractors IT services to businesses across Houston and the surrounding communities, including The Woodlands, Spring, Katy, Sugar Land, Conroe, Cypress, and Pearland. For most Houston-area clients we can be on-site the same day when something needs hands-on attention, and our help desk is available during business hours, with after-hours emergency support. Call 713-571-2390 to check coverage for your specific address.
What does Remodeling Contractors IT Services cost for a Houston business?▼
Pricing depends on your size and what you need, so we do not publish a one-size-fits-all number — but Houston businesses generally pay a flat, predictable monthly fee rather than surprise hourly bills. We start with a free, no-obligation assessment of your current setup, then give you a clear quote in plain English with no hidden costs. That way you know exactly what you are getting and what it costs before you commit.