Our RBTs turn over constantly. How do we keep access under control?▼
Tie access to employment, not to someone remembering. We connect onboarding and offboarding to your HR system or a simple shared checklist, so a hire date creates the email account, platform login and device assignment, and a termination date disables them and flags the device for return. We also run monthly access reviews comparing active accounts to your roster. That way a technician who left in the spring doesn't still have access to learner records in the fall.
Can therapists use their own phones for session data?▼
It's possible, but it's harder to control. If you allow personal phones, we enroll them in a work profile that keeps your practice apps and data separate, lets you wipe only that portion and enforces a passcode. Practice-owned tablets are simpler, because you control the whole device. Either way, session data should live in your practice platform, not in a phone's notes app, and session video shouldn't land on a personal camera roll.
Where should supervision and parent training videos be stored?▼
In storage the practice owns and controls, with access limited to the learner's care team. Many practice platforms and secure video tools support this directly. We remove workarounds like personal phones and free cloud folders, set retention to match your policy and make sure deleting a video actually deletes it. Parents should be able to ask how their child's recordings are protected and get a clear answer, and consent policies belong with your clinical director and counsel.
Do you support CentralReach, Rethink and Catalyst?▼
Yes, on the IT side. We manage user accounts, roles, MFA, the devices staff use and the networks they connect through. The vendor supports its own application, including data collection templates, billing rules and reporting. When something goes wrong, we work out whether it's the device, the connection, an account or the application, fix what's ours and open a clear ticket with the vendor for the rest. Your clinical team spends less time troubleshooting.
Our therapists work in schools. Does that change anything?▼
It adds another network you don't control and another set of people around your data. Technicians shouldn't join school Wi-Fi without a VPN or rely on school computers for your records. We configure devices to work safely on school networks or cellular connections and keep your data inside your platform. Your contract with the district may include its own data requirements, and those terms should be reviewed by your administrator and counsel.
We're growing fast with new clinics. How do you keep up?▼
With a standard. We document a clinic template covering network design, Wi-Fi, devices, accounts and security, then apply it to each new site so it opens ready to see learners. Remote engineers handle most of the work, and hands-on setup is done locally or by a vetted technician we direct. We monitor every clinic from one view and keep documentation current, so expansion doesn't multiply the problems you already have.
Do you provide ABA & Autism Therapy Providers IT Services in Houston and nearby areas?▼
Yes. LayerLogix is based in the Greater Houston area and delivers aba & autism therapy providers IT services to businesses across Houston and the surrounding communities, including The Woodlands, Spring, Katy, Sugar Land, Conroe, Cypress, and Pearland. For most Houston-area clients we can be on-site the same day when something needs hands-on attention, and our help desk is available during business hours, with after-hours emergency support. Call 713-571-2390 to check coverage for your specific address.
What does ABA & Autism Therapy Providers IT Services cost for a Houston business?▼
Pricing depends on your size and what you need, so we do not publish a one-size-fits-all number — but Houston businesses generally pay a flat, predictable monthly fee rather than surprise hourly bills. We start with a free, no-obligation assessment of your current setup, then give you a clear quote in plain English with no hidden costs. That way you know exactly what you are getting and what it costs before you commit.