Do you support Tessitura and Spektrix?▼
We support the IT environment those platforms depend on: user accounts and MFA, workstations, ticket printers, barcode scanners, networking and connections to your email marketing and finance tools. For issues inside the platform, we work with the vendor's support team and your ticketing manager. We also help set sensible role-based permissions, especially around who can export patron lists, since exports are one of the most common ways donor and patron data ends up somewhere it shouldn't.
Will your network changes affect our sound and lighting?▼
Only with your production team's agreement and on their schedule. Show control systems are sensitive to timing and network changes, so we plan any work around rehearsals and performances, never during a run without sign-off. Our role is to keep that network separate from office systems and to secure remote access to it. Changes inside lighting consoles, audio processors or projection systems stay with your technical director and the equipment vendors, and we coordinate with them.
What does PCI DSS mean for our box office?▼
If you take card payments at the window, online or at events, PCI DSS applies, and your processor will usually ask for an annual self-assessment. The easiest way to reduce your burden is to keep card data out of your own systems: use processor-supplied terminals at the window and hosted payment pages online, and never write card numbers down for phone orders. We help confirm your setup works that way, fix gaps, and gather the details you need for the questionnaire.
How should a museum protect its collections database?▼
Treat it like the institutional record it is. We control who can edit or delete records, keep versioned backups so an accidental bulk change can be rolled back, and store copies offsite so a fire, flood or ransomware event doesn't take the only copy. High-resolution images and media need storage that grows with the collection. We also test restores with your registrar, because a backup you've never restored is a hope, not a plan.
Can you help during our gala?▼
Yes. Before the event we check that staff devices are ready, the auction or mobile bidding platform accounts are protected with MFA, and card handling stays on the platform's side. We remind finance to verify any payment-detail changes from vendors, sponsors or auction companies by phone. On the night, your team can reach our help desk for login, device or payment app issues, and for on-site help we can arrange a technician near our offices or a vetted local tech.
Our crew and front-of-house staff change every season. How do you handle that?▼
We build account templates for each role, such as box office, usher lead, crew or teaching artist, so creating access for a new hire takes minutes and grants only what that role needs. When contracts end, an offboarding checklist removes email, ticketing and file access the same day. Shared logins for temporary box office staff are replaced with individual accounts, which also makes it possible to see who processed a refund or exported a list.
Do you provide Arts Organizations IT Services in Houston and nearby areas?▼
Yes. LayerLogix is based in the Greater Houston area and delivers arts organizations IT services to businesses across Houston and the surrounding communities, including The Woodlands, Spring, Katy, Sugar Land, Conroe, Cypress, and Pearland. For most Houston-area clients we can be on-site the same day when something needs hands-on attention, and our help desk is available during business hours, with after-hours emergency support. Call 713-571-2390 to check coverage for your specific address.
What does Arts Organizations IT Services cost for a Houston business?▼
Pricing depends on your size and what you need, so we do not publish a one-size-fits-all number — but Houston businesses generally pay a flat, predictable monthly fee rather than surprise hourly bills. We start with a free, no-obligation assessment of your current setup, then give you a clear quote in plain English with no hidden costs. That way you know exactly what you are getting and what it costs before you commit.