Our warehouse PCs are shared by everyone. Is that really a risk?▼
Yes, because a shared, always-on login gives anyone who walks up full access, and if malware lands on that PC there's no way to trace it or limit it. We usually split floor devices into two groups: kiosk stations locked to one app for volunteers, and role-based logins for staff with automatic sign-out after inactivity. Both are easy to replace from a standard image. It keeps the floor moving without leaving your inventory system one click away from a stranger.
Do you support Primarius and Ceres?▼
We support the environment they run in: the servers or cloud access, workstations, scanners, label printers, network and integrations to accounting and routing. For problems inside the application itself, we work alongside the vendor's support team and your inventory staff rather than replacing them. We also document your setup, user roles and backup process, so a staff change or vendor upgrade doesn't leave you guessing how things were configured. That record is yours to keep.
What do USDA programs require from our IT?▼
USDA commodity programs such as TEFAP require you to keep accurate records of receipt, storage and distribution for set periods, and your state agency will review them. The rules don't prescribe specific IT products, but your records have to exist, be accurate and be retrievable. We make sure the systems holding those records are backed up, access-controlled and recoverable. If your state agency or a grant adds data security terms, we help you document how you meet them.
How do you keep client intake information private?▼
We start with who can see it. Intake staff and partner agencies get access only to the households they serve, with MFA on their accounts. Exports for grant reports go to encrypted folders with access logging instead of thumb drives or email. Intake tablets and laptops are encrypted and can be wiped remotely. And we train staff not to discuss or photograph client information on personal phones. Clients share sensitive details to get food, and they should be able to trust you with them.
Can you help with our refrigeration and temperature alarms?▼
We handle the IT side: the network those systems sit on, firewall rules, secure remote access to monitoring dashboards and making sure alert emails and texts actually reach the on-call person. We keep that equipment on its own network segment so a compromised office PC can't touch it. Changes to the refrigeration controllers, sensors or the vendor's software stay with your refrigeration contractor or OEM, and we coordinate with them when network changes affect their equipment.
What should we do before our holiday giving campaign?▼
Give us a few weeks before launch. We patch the website and its plugins, confirm donation pages use hosted forms from your processor, and turn on monitoring for unexpected script changes on those pages. We check MFA on finance and development mailboxes, remind staff about payment-change scams, and verify that donor CRM backups are current. We also confirm extra volunteer kiosks are ready, since holiday volume brings new groups who need working check-in stations from the first shift.
Do you provide Food Banks IT Services in Houston and nearby areas?▼
Yes. LayerLogix is based in the Greater Houston area and delivers food banks IT services to businesses across Houston and the surrounding communities, including The Woodlands, Spring, Katy, Sugar Land, Conroe, Cypress, and Pearland. For most Houston-area clients we can be on-site the same day when something needs hands-on attention, and our help desk is available during business hours, with after-hours emergency support. Call 713-571-2390 to check coverage for your specific address.
What does Food Banks IT Services cost for a Houston business?▼
Pricing depends on your size and what you need, so we do not publish a one-size-fits-all number — but Houston businesses generally pay a flat, predictable monthly fee rather than surprise hourly bills. We start with a free, no-obligation assessment of your current setup, then give you a clear quote in plain English with no hidden costs. That way you know exactly what you are getting and what it costs before you commit.