How do we get internet at a site with no power or cell service?▼
Satellite terminals such as Starlink have changed field connectivity, but they still need power, a clear view of the sky and a router that's set up before you arrive. We configure kits with the terminal, a field router, battery or generator power and a preset Wi-Fi network your laptops already know. We also plan a fallback, such as a second carrier's hotspot, and test the whole kit before the season. The goal is that your team plugs things in and starts working.
How should we handle hundreds of short-term volunteers?▼
Give them accounts that are limited and temporary. We build role templates, such as intake, warehouse and team lead, each with only the apps that role needs and MFA turned on. Accounts get an expiration date tied to the deployment. Volunteers who only fill out intake forms might use tablet kiosks instead of full accounts at all. When the event closes, access ends automatically and your coordinator gets a list confirming it.
People are cloning our donation page after every disaster. What can we do?▼
You can't stop people from registering domains, but you can make fakes easier to spot and quicker to remove. We register the obvious lookalikes of your name ahead of time, set up email authentication so spoofed messages fail, and monitor for new domains and pages that copy your branding during events. When we find one, we help you report it to the registrar, host and social platform. Your communications team should also publish one official giving link early and repeat it.
What records do we need to keep for federal disaster grants?▼
Federal awards generally follow the Uniform Guidance in 2 CFR Part 200, which requires internal controls and records supporting costs for set retention periods. Your grant agreement and finance lead define the exact requirements. On our side, we make sure timesheets, receipts, procurement files and assistance records land in organized, backed-up storage with retention settings that match, instead of scattered across field laptops and personal phones. Retrieval months later should take minutes.
Our field laptops sit in a closet between events. Is that a problem?▼
Yes, because a laptop that's been off for most of a year comes out with months of missing security updates and possibly an expired password. We keep kit laptops enrolled in device management and power them on monthly so updates install, or schedule a refresh as soon as a storm is forecast. Each one gets encryption and a standard set of apps. When a team grabs a kit, the machines are current and ready to sign into.
How do we protect survivor information collected in the field?▼
Collect it straight into your case system or a secured form app, not paper or spreadsheets. We set up tablets with apps like Survey123 or your case platform's mobile tool, which can work offline and sync later. Devices are encrypted and can be wiped if lost. Access is limited by role, so a warehouse volunteer can't browse assistance files. Sensitive details like immigration status or medical needs get extra restrictions. Your counsel decides what to share with partner agencies and under what agreements.
Do you provide Disaster Relief Organizations IT Services in Houston and nearby areas?▼
Yes. LayerLogix is based in the Greater Houston area and delivers disaster relief organizations IT services to businesses across Houston and the surrounding communities, including The Woodlands, Spring, Katy, Sugar Land, Conroe, Cypress, and Pearland. For most Houston-area clients we can be on-site the same day when something needs hands-on attention, and our help desk is available during business hours, with after-hours emergency support. Call 713-571-2390 to check coverage for your specific address.
What does Disaster Relief Organizations IT Services cost for a Houston business?▼
Pricing depends on your size and what you need, so we do not publish a one-size-fits-all number — but Houston businesses generally pay a flat, predictable monthly fee rather than surprise hourly bills. We start with a free, no-obligation assessment of your current setup, then give you a clear quote in plain English with no hidden costs. That way you know exactly what you are getting and what it costs before you commit.