Our designer keeps everything on one laptop. What's the fastest fix?▼
Start with an automatic, off-site backup of that laptop, including the design software's library and job folders, not just the desktop. Then prove it works by restoring a real job to a different computer. Most design packages store libraries in specific folders or databases, and missing one means losing door styles or pricing. After that, we look at moving active jobs to shared storage so they aren't tied to one machine, and we write down license and activation steps. That way a broken laptop becomes a half-day problem rather than a lost week.
How do we stop the shop from cutting from an old revision?▼
Give the shop one place to look and make it hard to save anywhere else. We set up a shared folder or SharePoint library for each job with an Approved subfolder, version history turned on, and a naming rule that includes the revision and date. The designer or PM moves a drawing into Approved only after the architect or client signs off. The shop computer and router feed pull only from that folder. Old versions are still recoverable, but nobody has to dig through email chains to guess which PDF is current.
A client says they paid our invoice but we never got the money. What happened?▼
Often, someone got into an email account, either yours or the client's, and sent a lookalike invoice with different bank details. First, call the client's bank and yours right away; speed matters for any chance of recovery. Then we check your mailbox for forwarding rules, unknown logins and messages sent from your account. If your account was the source, we lock it down, reset credentials and add MFA. Questions about who bears the loss or whether to notify anyone should go to your attorney. Afterward, a call-to-confirm line on every invoice helps prevent a repeat.
Can the router PC just stay on the shop Wi-Fi?▼
It can stay connected, but not on the same open network everyone's phone uses. Router and saw PCs often run older Windows versions that the machine maker supports, and they rarely have good antivirus. We put that PC on its own network segment that can reach only the folder or server sending it programs, and we block general internet access. We don't change controller software or machine parameters; that's the CNC manufacturer's or your service tech's territory, and we coordinate with them if a network change affects how the machine receives files.
Our installers use their own phones for measures and photos. Is that a problem?▼
It's common and workable, but it means job photos, client addresses and drawings sit on devices you don't control. We can enroll personal phones in a light mode that manages only the work apps and data, so you can remove company files when someone leaves without touching their personal photos. For shared crew tablets, we use full device management with encryption and remote wipe. Either way, measures and photos sync to the job folder, so a lost phone doesn't mean re-measuring a kitchen.
Do you only work with shops near your offices?▼
No. Almost everything a cabinet shop needs, including backups, email security, account setup, device management and help desk calls, we handle remotely with U.S.-based engineers. When hands-on work is needed, such as running a cable to the router or installing a firewall, we do it ourselves near our offices or send a vetted local technician directed by our engineer. Our engineers work business hours with after-hours emergency response for active incidents, and alerts are watched with 24/7 automated monitoring.
Do you provide Cabinet & Millwork Shops IT Services in Houston and nearby areas?▼
Yes. LayerLogix is based in the Greater Houston area and delivers cabinet & millwork shops IT services to businesses across Houston and the surrounding communities, including The Woodlands, Spring, Katy, Sugar Land, Conroe, Cypress, and Pearland. For most Houston-area clients we can be on-site the same day when something needs hands-on attention, and our help desk is available during business hours, with after-hours emergency support. Call 713-571-2390 to check coverage for your specific address.
What does Cabinet & Millwork Shops IT Services cost for a Houston business?▼
Pricing depends on your size and what you need, so we do not publish a one-size-fits-all number — but Houston businesses generally pay a flat, predictable monthly fee rather than surprise hourly bills. We start with a free, no-obligation assessment of your current setup, then give you a clear quote in plain English with no hidden costs. That way you know exactly what you are getting and what it costs before you commit.