Do you work on our NDT instruments or their firmware?▼
No. Phased array units, radiography systems, eddy current instruments and their embedded software belong to the manufacturer and your Level III. We handle the IT side: the laptops and analysis software they connect to, the networks, the data archive and the boundary between your equipment and client plant networks. When an instrument needs a firmware update or a configuration change, we coordinate with the OEM and your technical staff instead of making changes ourselves.
How long should we keep raw scan data and inspection records?▼
That depends on client contracts, applicable inspection codes, your quality manual and any accreditation requirements, and owners often want inspection history for the life of the equipment. Your quality manager and clients set the retention period. We build storage that enforces it: organized by client and asset, write-protected after upload, backed up to immutable storage and searchable, so a request for data from several turnarounds ago is straightforward. Deleting or overwriting archived scans requires a second approver, which protects against both accidents and ransomware.
Clients don’t allow our laptops on their networks. How should field data get back to the office?▼
Most plants keep contractor devices off their networks, which is sensible. We set field laptops up to work fully offline, then sync to your archive over a cellular hotspot or once back at the trailer or office. Where USB transfer is unavoidable, we use approved encrypted drives scanned at a kiosk before and after use. That keeps your data complete and avoids carrying malware into or out of a client site.
Can you help us manage technician certifications and vision exams?▼
We don’t administer your written practice or certify anyone; that belongs to your Level III and quality program. What we do is give you a reliable system for the records: a managed database or platform with expiration alerts, restricted access, document storage for exam results and training hours, and a history showing each technician’s status on any past date. That makes audits and client qualification requests much easier to answer.
Our digital radiography files are huge. Where should they live?▼
Not on individual laptops or a single office server with no backup. We size central storage for your radiography and phased array volume, often combining fast local storage for active projects with cloud or archive tiers for completed work. Files stay in their native or DICONDE formats, organized by client and asset, with immutable backups. Analysts get workstations with the graphics and displays that interpretation software needs. Remote analysts and Level IIIs reviewing from home get secure access to the archive without copying full datasets to their own machines.
A refinery sent us a contractor cybersecurity questionnaire. Can you help?▼
Yes. Plant owners increasingly ask contractors about device encryption, endpoint protection, patching, removable media controls, MFA, backups and incident response before allowing equipment on site. We help put those controls in place, gather the evidence and draft accurate answers your management approves. Where you have a gap, we give you a realistic plan rather than an answer that won’t survive a site audit or a security review. Keeping that evidence current also speeds up the next owner’s questionnaire.
Do you provide Inspection & NDT Testing Firms IT Services in Houston and nearby areas?▼
Yes. LayerLogix is based in the Greater Houston area and delivers inspection & ndt testing firms IT services to businesses across Houston and the surrounding communities, including The Woodlands, Spring, Katy, Sugar Land, Conroe, Cypress, and Pearland. For most Houston-area clients we can be on-site the same day when something needs hands-on attention, and our help desk is available during business hours, with after-hours emergency support. Call 713-571-2390 to check coverage for your specific address.
What does Inspection & NDT Testing Firms IT Services cost for a Houston business?▼
Pricing depends on your size and what you need, so we do not publish a one-size-fits-all number — but Houston businesses generally pay a flat, predictable monthly fee rather than surprise hourly bills. We start with a free, no-obligation assessment of your current setup, then give you a clear quote in plain English with no hidden costs. That way you know exactly what you are getting and what it costs before you commit.