Can you work with Qualtrics, Forsta or our current survey platform?▼
Yes. We don't program surveys; we secure how your team and clients use the platform. That includes single sign-on and MFA, role design so only certain users can export identified data, API and integration review for panel and dashboard connections and activity logging. If the platform vendor manages some security settings at the account level, we coordinate with their support. The goal is that a stolen password or a careless export no longer exposes every active study at once.
Do privacy laws like CCPA and GDPR apply to our panels?▼
They can, depending on where your respondents live, what data you collect and your firm's size and role. California's CCPA as amended by CPRA and the EU's GDPR both give individuals rights to access and delete their data, and other states have similar laws. Which ones apply is a question for your privacy counsel. We handle the technical side: knowing where respondent data lives, being able to find and delete it on request and protecting it with access controls and encryption.
We run studies with children. What changes?▼
If you collect personal information online from children under 13, COPPA requires verifiable parental consent and limits what you collect and keep. Your counsel should confirm how it applies to your recruiting and study design. On the IT side, we help keep children's data in a separate, tightly restricted location, minimize identifiers, set short retention and make sure recordings of minors have stricter sharing rules than adult sessions. Treating this data as the most sensitive you hold is the right default.
Our healthcare clients mention HIPAA. Does it apply to us?▼
Sometimes. Market research firms usually aren't HIPAA covered entities, but if a health plan, provider or their business associate shares protected health information with you, for example a patient list for recruiting, you may be acting as a business associate under an agreement. Your counsel should review those contracts. Where it applies, we help isolate that data, restrict and log access and encrypt it. Health-related survey answers from the general public may also be sensitive under state privacy laws.
How do you stop bots and survey fraud?▼
Most fraud detection belongs inside your survey and sample platforms: quality checks, attention traps, digital fingerprinting and duplicate detection, which your programmers and sample vendors configure. Our part is the IT around it. We protect the accounts that issue incentives, add review and approval before payouts, help you spot suspicious patterns such as many payouts to similar addresses and keep incentive data separate from survey responses. Fraud that gets caught before payment costs you nothing.
What happens if raw respondent data is exposed?▼
We treat it as an active incident with after-hours emergency response. We close the exposure, whether that's a public link, a compromised account or a vendor's misconfigured storage, then use logs to determine what was accessed and by whom. We give your leadership and counsel a clear account of which respondents and data fields were involved. Counsel decides on notification under the applicable state laws and contracts. Afterward, we fix the workflow that allowed identified data to sit there in the first place.
Do you provide Market Research Firms IT Services in Houston and nearby areas?▼
Yes. LayerLogix is based in the Greater Houston area and delivers market research firms IT services to businesses across Houston and the surrounding communities, including The Woodlands, Spring, Katy, Sugar Land, Conroe, Cypress, and Pearland. For most Houston-area clients we can be on-site the same day when something needs hands-on attention, and our help desk is available during business hours, with after-hours emergency support. Call 713-571-2390 to check coverage for your specific address.
What does Market Research Firms IT Services cost for a Houston business?▼
Pricing depends on your size and what you need, so we do not publish a one-size-fits-all number — but Houston businesses generally pay a flat, predictable monthly fee rather than surprise hourly bills. We start with a free, no-obligation assessment of your current setup, then give you a clear quote in plain English with no hidden costs. That way you know exactly what you are getting and what it costs before you commit.