How do we stop client ad accounts from being hijacked?▼
Start with ownership and identity. Client assets should be owned by the client’s own business account, with your agency added as a partner, and your staff accessing them through individual accounts with MFA. That way one stolen password doesn’t open every client account. Then defend the devices: infostealer malware that steals browser sessions is the most common path, so EDR and restrictions on risky extensions matter. Finally, audit admin roles regularly and remove anyone who no longer needs access.
Clients give us their website and email platform passwords. Is that okay?▼
It’s common, but it should be managed. Where a platform supports adding your team as separate users, do that instead, so each person has their own login and MFA and the client can see who did what. For systems that only allow one login, store the credential in a client vault in your password manager, enable MFA, and log who accesses it. Never keep client passwords in spreadsheets, documents or chat messages.
How should we manage freelancers’ access?▼
Give each freelancer their own account in your workspace, access only to the shared drives and client vaults their project needs, and an end date. Keep a client access map showing which contractors touch which clients. When the project wraps, offboarding removes their workspace account, vault access and any client platform roles in one pass. If they use personal devices, keep client data in managed web apps and storage rather than local downloads.
Our clients’ procurement teams keep sending security questionnaires. Can you help?▼
Yes. Brand-side procurement and security teams usually ask about MFA, device management, access control, data handling, incident response and vendor management, and some ask about privacy contract terms. We build the controls, keep evidence current and help you write a reusable security summary. When a questionnaire asks something you can’t truthfully say yes to yet, we tell you and help close the gap rather than stretching the answer. Over time the summary does most of the work.
We handle client customer lists for email campaigns. What should we watch for?▼
Treat customer lists as personal data your client is trusting you with. Keep them in the platforms they belong in, limit who can export them, avoid emailing CSV files and delete working copies when a campaign ends. If you process California consumers’ data on a client’s behalf, the CCPA as amended by the CPRA expects specific service provider contract terms, which your counsel should review. We handle the technical side: access limits, secure transfer and cleanup.
Can you support a fully remote creative team?▼
Yes. Remote agencies are a natural fit, since most of our work is remote too. We ship and enroll Macs and PCs through MDM so they arrive configured, manage Adobe and other licenses centrally, and support staff during business hours from U.S.-based engineers. For heavy video work, we help you choose between cloud storage, a shared NAS with sync, or cloud editing workflows depending on file sizes and how your team collaborates.
Do you provide Marketing & Advertising Agencies IT Services in Houston and nearby areas?▼
Yes. LayerLogix is based in the Greater Houston area and delivers marketing & advertising agencies IT services to businesses across Houston and the surrounding communities, including The Woodlands, Spring, Katy, Sugar Land, Conroe, Cypress, and Pearland. For most Houston-area clients we can be on-site the same day when something needs hands-on attention, and our help desk is available during business hours, with after-hours emergency support. Call 713-571-2390 to check coverage for your specific address.
What does Marketing & Advertising Agencies IT Services cost for a Houston business?▼
Pricing depends on your size and what you need, so we do not publish a one-size-fits-all number — but Houston businesses generally pay a flat, predictable monthly fee rather than surprise hourly bills. We start with a free, no-obligation assessment of your current setup, then give you a clear quote in plain English with no hidden costs. That way you know exactly what you are getting and what it costs before you commit.