Our store is on Shopify. Isn't security their job?▼
Partly. Shopify and similar platforms secure their infrastructure and hosted checkout, which takes a lot off your plate. But they can't stop you from giving an old agency full admin rights, installing an app with broad permissions, reusing a password without MFA or leaving your domain on a founder's personal email. Those are the gaps attackers use. We handle your side of that shared responsibility: accounts, apps, integrations, domains, ad accounts and the devices your team uses.
What does PCI DSS 4.0 mean for an ecommerce brand?▼
If you take card payments, your processor will ask for an annual self-assessment, and which questionnaire applies depends on your checkout. A fully hosted checkout keeps most card handling with the provider. Custom checkout pages or embedded payment forms bring more into scope, including PCI DSS 4.0 requirements about managing and monitoring scripts on payment pages. We help you understand where you fall, reduce scope where possible and answer the questionnaire accurately. Your processor decides what applies to your account.
How do ad accounts get hijacked, and how do we prevent it?▼
Usually through a person, not the platform. An admin or contractor's personal social account gets phished or their session cookie is stolen, and the attacker uses that access to take over your Business Manager or Ads account, add their own admins and run ads on your card. Prevention means the business owns the accounts, every admin uses MFA, there are at least two trusted backup admins, contractors get the narrowest role possible and access is removed the day a relationship ends.
How do we handle agencies and contractors safely?▼
Give each agency or contractor their own login, with the narrowest role that lets them do the job, and never share the owner account. Use collaborator or partner access features where the platform offers them, since you can revoke those cleanly. Keep a list of who has access to the store, ad accounts, Klaviyo and analytics, and review it before peak season and whenever an engagement ends. We maintain that list with you and handle the offboarding when a relationship wraps up.
What about customer support fraud?▼
Fraudsters contact support pretending to be customers, asking to change a shipping address after the order, redirect a package or issue a refund to a different card. Others take over customer accounts with reused passwords. We help you write verification rules for those requests, configure your help desk so agents see account change history, add MFA for staff and work with your platform on protections for customer logins. Support agents with a clear script make far fewer costly exceptions.
Do privacy laws apply to our store?▼
Probably some. Marketing email falls under CAN-SPAM. SMS marketing falls under the TCPA and carrier rules, which is why consent records matter. State privacy laws such as California's CCPA apply once you meet their thresholds, and state breach laws apply to customer data you hold regardless of size. We're not lawyers, so your attorney decides what applies. We make sure your systems keep consent records, honor deletion requests where required and protect the customer data you store.
Do you provide Ecommerce Brands IT Services in Houston and nearby areas?▼
Yes. LayerLogix is based in the Greater Houston area and delivers ecommerce brands IT services to businesses across Houston and the surrounding communities, including The Woodlands, Spring, Katy, Sugar Land, Conroe, Cypress, and Pearland. For most Houston-area clients we can be on-site the same day when something needs hands-on attention, and our help desk is available during business hours, with after-hours emergency support. Call 713-571-2390 to check coverage for your specific address.
What does Ecommerce Brands IT Services cost for a Houston business?▼
Pricing depends on your size and what you need, so we do not publish a one-size-fits-all number — but Houston businesses generally pay a flat, predictable monthly fee rather than surprise hourly bills. We start with a free, no-obligation assessment of your current setup, then give you a clear quote in plain English with no hidden costs. That way you know exactly what you are getting and what it costs before you commit.