Can you support our scale ticketing software?▼
We support everything around it: the PCs, printers, remote displays, network and the sync back to your office or ERP. For problems inside the application itself, such as a pricing table or a report, the software vendor stays the expert, and we open and manage that ticket for you so your scale operator isn't stuck on hold. We also coordinate updates with the vendor so a Windows patch doesn't break the scale interface. Before we change anything on a scale PC, we document the setup, which is what lets us rebuild a failed one quickly.
Our quarry only has cellular service. Can you make it reliable?▼
Usually much more reliable than it is today. Many sites run on one carrier and one modem, so when either has a bad day, the scale house goes offline. We add a second carrier or fixed wireless link, choose antennas suited to the site, and use a firewall that fails over automatically. We'll also check whether your ticketing software can queue transactions locally so tickets still print while the link is down. No remote link is perfect, but redundancy turns most outages into an alert we handle rather than a line of trucks.
Do you work on crushers, conveyors or plant PLCs?▼
No. Plant controls belong with your controls contractor, the equipment manufacturer or your dealer, who know the machines and the safety implications of changing them. Our work stops at the network boundary. We separate plant control networks from office and guest traffic, control who can reach those panels remotely and keep logs of that access. When a contractor needs to update a plant HMI or PLC program, we'll make sure they can connect securely for that window, then close it again afterward. That way nobody's guessing who changed what on a production system.
Which records should we be most careful about backing up?▼
Start with anything you'd struggle to recreate: scale ticket history, customer pricing and order data, blast records, environmental monitoring logs, safety training files and engineering or survey drawings. Many producers also keep permit documents only on one shared drive. We back these up to immutable, offsite storage, which means ransomware can't encrypt or delete the copies, and we test restores on a schedule. You'll get a short list showing what's protected, how often it's copied and how long a restore took, which is also useful when an insurer asks.
How do fake vendor emails hurt aggregates companies?▼
Producers pay a steady stream of fuel, parts, trucking and equipment rental invoices, which makes them a good target for business email compromise. An attacker gets into a vendor's or your own mailbox, watches the invoice threads, then sends a believable request to change the bank account for the next payment. We reduce that risk with MFA on every mailbox, alerts for suspicious forwarding rules and sign-ins, email filtering tuned for lookalike domains, and a simple written rule: any bank change gets verified by phone using a number already on file, never one from the email.
Do you only support producers near your offices?▼
No. Most of our work is remote by U.S.-based engineers, which fits operations spread across multiple pits and plants. For on-site needs like replacing a firewall at a remote quarry or running cable to a new scale house, we handle it ourselves near our offices or direct a vetted local technician while our engineer stays involved. That combination lets us support aggregate and mining operations across the country without asking you to change how your sites are laid out.
Do you provide Mining & Aggregates IT Services in Houston and nearby areas?▼
Yes. LayerLogix is based in the Greater Houston area and delivers mining & aggregates IT services to businesses across Houston and the surrounding communities, including The Woodlands, Spring, Katy, Sugar Land, Conroe, Cypress, and Pearland. For most Houston-area clients we can be on-site the same day when something needs hands-on attention, and our help desk is available during business hours, with after-hours emergency support. Call 713-571-2390 to check coverage for your specific address.
What does Mining & Aggregates IT Services cost for a Houston business?▼
Pricing depends on your size and what you need, so we do not publish a one-size-fits-all number — but Houston businesses generally pay a flat, predictable monthly fee rather than surprise hourly bills. We start with a free, no-obligation assessment of your current setup, then give you a clear quote in plain English with no hidden costs. That way you know exactly what you are getting and what it costs before you commit.