Will you change our SCADA or pump controls?▼
No. PLCs, HMIs and SCADA that run pumps, tanks and injection belong to your automation contractor and equipment vendors. We work on the network around them: putting the automation in its own zone, providing a controlled remote access path and making sure data reaches business systems safely. Any change that touches the automation segment gets planned with your controls contractor first. That keeps responsibility clear and avoids surprises on equipment that has to keep running.
What happens to tickets when a site loses internet?▼
With the right setup, nothing gets lost. We configure kiosks or ticketing apps to store tickets locally and sync when the connection returns, and we add cellular failover so outages are shorter in the first place. We also alert your team when a site drops, so someone knows before a driver calls. If your current ticketing software can't work offline, we'll tell you plainly and help you talk to the vendor about options.
Why are our camera recorders a security concern?▼
Many recorders are set up so owners can view them from a phone by opening a port straight to the internet. Attackers scan for exactly that, and older recorders often have known vulnerabilities or default passwords. Once inside, they can reach other devices on a flat site network. We close direct exposure, update firmware, put cameras in their own zone and set up secure remote viewing with MFA, so you keep the convenience without the open door.
How long should we keep injection and ticket records?▼
That depends on your permits, state requirements and customer contracts, so your environmental staff or counsel should set the retention schedule. Our job is to make sure the systems honor it: data backed up off site, organized so it can be found, protected from deletion or ransomware and restorable when needed. We'll also flag records sitting only on a single laptop or site PC, which is where gaps usually show up.
We also run water pipelines. Does that change anything?▼
It adds pieces, but the approach is similar. Pipeline-connected volumes usually come from meters and automation rather than kiosks, so the boundary between automation and business systems matters even more. We work with your controls contractor on that segmentation, protect measurement and billing data on the business side, and make sure customer statements reflect what the automation recorded. Changes to meters or pipeline controls stay with the people who maintain them.
Can you support sites spread across several basins?▼
Yes. Most of the work is remote: firewall management, monitoring, ticketing support and help for the office. A standard site design means every facility looks the same to us, wherever it sits. When hands-on work is needed, we either travel or direct a vetted local technician on site while our engineer guides the work, which suits operators with facilities scattered across different basins and states. Each new site joins the same monitoring and backup routine on day one.
Do you provide Saltwater Disposal Operators IT Services in Houston and nearby areas?▼
Yes. LayerLogix is based in the Greater Houston area and delivers saltwater disposal operators IT services to businesses across Houston and the surrounding communities, including The Woodlands, Spring, Katy, Sugar Land, Conroe, Cypress, and Pearland. For most Houston-area clients we can be on-site the same day when something needs hands-on attention, and our help desk is available during business hours, with after-hours emergency support. Call 713-571-2390 to check coverage for your specific address.
What does Saltwater Disposal Operators IT Services cost for a Houston business?▼
Pricing depends on your size and what you need, so we do not publish a one-size-fits-all number — but Houston businesses generally pay a flat, predictable monthly fee rather than surprise hourly bills. We start with a free, no-obligation assessment of your current setup, then give you a clear quote in plain English with no hidden costs. That way you know exactly what you are getting and what it costs before you commit.