Protect your agents, your buyers' down payments and your brokerage's name.

Residential Brokerages IT Services

For a residential brokerage, the worst day is a buyer calling the morning of closing because they wired their down payment to a criminal who was reading an agent's email.

Talk to Us About Residential Brokerages IT 888.792.8080

SOC 2 Aligned

Responsive Support

20+ Years Experience

At a glance

Your business runs on independent agents using their own phones and laptops, MLS access, transaction platforms like SkySlope, dotloop or Lone Wolf, a CRM like Follow Up Boss or kvCORE, lockbox apps and constant email with title, lenders and clients.

We help you secure that loose structure without slowing agents down: MFA on brokerage email and transaction systems, agent device standards, wire fraud warnings built into every deal, and clean onboarding and offboarding.

We support residential brokerages in Texas and nationwide, from boutique offices to multi-office firms.

IT that keeps agents selling, down payments safe, files audit-ready.

Agent devices, MLS logins, transaction files and closing communications protected without slowing your agents down.

Residential brokerages

Your agents are independent. Your risk isn't.

Agents run their own businesses under your license. They pick their phones, juggle personal and brokerage email, and text clients at all hours. When one of them gets phished, the fallout lands on the client, the title company and your brokerage's name. The trick is adding just enough structure that agents barely notice.

01 · The pressure

Contracts, showings and closings, all on a phone

Agents write offers in dotloop or SkySlope, open lockboxes through Supra or SentriLock apps, pull comps from the MLS and work leads in the CRM, mostly from a phone between showings. Your transaction coordinators chase signatures and compliance documents for broker review. Title and lenders send closing details by email. Any break in that chain delays a closing, and a leaked thread can put a buyer's life savings at risk.

Offers and disclosures signed from phones
Lockbox and MLS access through agent apps
Closing details traded with title by email

02 · How it breaks

A phished agent and a fake wire instruction

Here's the common pattern: an agent enters their email password on a fake DocuSign page. The attacker quietly sets a forwarding rule, reads the deal threads and, days before closing, emails the buyer spoofed wire instructions from a lookalike title domain. Meanwhile, agents share MLS logins with assistants against MLS rules, use personal Gmail for client documents, and keep access to the transaction platform for months after they've moved to another brokerage.

Fake e-signature pages harvesting agent passwords
Hidden forwarding rules on hijacked mailboxes
Departed agents keeping transaction platform access

03 · What we change

Brokerage email, MFA and a warning in every deal

We move agents onto brokerage-managed email with MFA and alerts for new forwarding rules. Transaction platforms, the CRM and brokerage file storage get MFA and named users, and assistants get their own MLS-permitted access instead of borrowed logins. We set a minimum standard for agent devices: screen lock, updates, encryption. A wire fraud warning goes into every listing and buyer packet, and staff learn to call title on a known number before anyone sends money.

Alerts on new mailbox forwarding rules
Minimum security standard for agent devices
Wire fraud warning in every buyer packet

04 · The after

Agents sell, and closings stay boring

Agents keep their phones and their routines, with a few extra taps for MFA. Buyers hear about wire fraud early and know to verify by phone. When an agent leaves, their brokerage email, transaction access and shared folders come off in one sitting, and the files stay with you. Broker compliance reviews find complete transaction records. And when your E&O carrier or a partner asks how you protect clients, you have a straight answer.

Buyers warned about wire fraud early
Agent exits that leave the files with the brokerage
Complete transaction records for broker review

Systems we keep running

Flexmls
SkySlope
dotloop
Lone Wolf Transactions
Follow Up Boss
kvCORE
ShowingTime
SentriLock

Rules we help you meet

Telephone Consumer Protection Act (TCPA)
CAN-SPAM Act

What We Offer

Comprehensive solutions tailored for Houston-area businesses

Brokerage Email and Identity

We set up Microsoft 365 or Google Workspace for the brokerage with MFA for every agent and staff member, alerts for suspicious sign-ins and new forwarding rules, and DMARC so criminals can't send as your domain. Agents get one professional identity that you control, instead of a mix of personal accounts.

Transaction Platform Access

We manage users, roles and MFA for SkySlope, dotloop, Lone Wolf and your CRM. Transaction coordinators get the review access they need, agents see their own deals, and departing agents are removed promptly while their files stay with the brokerage, where your license law and policies require them to stay.

Agent Device Standards

Agents own their phones and laptops, so we set a minimum bar rather than a takeover: screen lock, current updates, encryption and app protection for brokerage email and files. Company data stays inside managed apps and can be removed when an agent leaves, without touching their personal photos or texts.

Wire Fraud Prevention Program

We help you put a written wire fraud warning into listing and buyer packets, train agents and coordinators to spot spoofed title and lender emails, and set the rule that wire instructions are always confirmed by phone with a known title contact. Technical controls catch most fakes; the habit catches the rest.

MLS and Lockbox Access Hygiene

MLS rules generally prohibit sharing credentials, and lockbox apps grant physical access to homes. We help assistants get their own permitted access, encourage MFA where the MLS offers it, and add MLS and lockbox deactivation to your agent offboarding checklist so nothing stays active after someone leaves.

Office Network and Help Desk

Your offices need reliable Wi-Fi for agents, a separate guest network for clients, working printers and a phone system that routes calls to agents' cells. We set it up, monitor it and run a help desk during business hours for agents and staff who need a hand with logins, devices or apps.

Why Choose LayerLogix?

Serving businesses throughout the Greater Houston area including Houston, Dallas, Austin, San Antonio, Atlanta, Nationwide.

Buyers Keep Their Down Payments

MFA, forwarding rule alerts, spoof-resistant domains and early wire fraud warnings cut off the schemes that steal closing funds. Your agents protect their clients, and your brokerage avoids the headlines and claims that follow a diverted wire.

Agents Barely Notice

We add structure without taking over agents' devices. A few extra taps for MFA and a managed email app are all most agents see, so recruiting and retention don't suffer because of new security rules.

Files Stay With the Brokerage

Brokerage-managed email, transaction platforms and file storage mean transaction records stay with you when agents move on. Broker reviews, audits and disputes don't depend on a former agent's personal inbox or whether they still answer your calls after joining another firm.

Cleaner Answers for Your Carrier

E&O and cyber insurers often ask about MFA, training and wire fraud procedures. Documented controls let you answer their questions accurately at renewal, and they help when a client or partner asks how you protect transactions.

Our Process

We review how agents, assistants and coordinators handle email, transactions, MLS access, lockboxes and client files today, including personal accounts in use.

We set up or clean up brokerage email with MFA, forwarding rule alerts and DMARC, and move agents off personal accounts for client business.

We configure transaction platforms and the CRM with named users, MFA and roles, then write the agent onboarding and offboarding checklist.

We roll out app protection for brokerage email and files on agents' own devices and set a minimum device standard they can meet easily.

We add wire fraud warnings to listing and buyer packets and run a short session with agents and coordinators on spoofed title emails.

We support agents and staff during business hours, monitor sign-in alerts and run offboarding with you every time an agent leaves.

Frequently Asked Questions

How do criminals steal down payments?▼

Usually by getting into an agent's, buyer's or title officer's email. The attacker phishes a password, often with a fake e-signature or file-sharing page, then sets a hidden forwarding rule and reads deal threads. When closing approaches, they email the buyer new wire instructions from a lookalike domain or the hijacked mailbox itself. MFA, alerts for new forwarding rules, DMARC on your domain and a firm habit of confirming wire instructions by phone with a known contact stop most of these attempts.

Can we secure agents who use their own phones and laptops?▼

Yes, without taking over their devices. We use app protection for brokerage email and files, which keeps company data in managed apps behind a PIN and lets us remove it when an agent leaves, while leaving personal content alone. We also set a minimum device standard covering screen lock, updates and encryption. Most agents meet it already. Agents who refuse aren't blocked from selling; they just can't sync brokerage email and files to an unprotected device.

What should happen when an agent leaves our brokerage?▼

Run a checklist the same day. Disable or transfer their brokerage email, remove them from the transaction platform while keeping their files, deactivate CRM access, remove shared folder permissions and wipe brokerage data from their devices. Then confirm MLS and lockbox changes with the right parties. Your license law and broker policies decide how transaction records are retained. We build the checklist with you and handle the IT steps, so a departing agent doesn't leave with ongoing access to clients or files.

Can assistants use the agent's MLS login?▼

Generally no. MLS rules usually prohibit sharing credentials, and many MLSs offer assistant or unlicensed staff access for that reason. Sharing a login also means you can't tell who did what, and the agent's account stays exposed. We help set assistants up with their own permitted access, encourage MFA where the MLS supports it and keep MLS changes on your onboarding and offboarding checklists. Check your MLS's specific rules, since they vary by market.

Do any regulations affect brokerage IT?▼

A few. If agents or your team call or text leads using automated systems, the Telephone Consumer Protection Act governs consent. Marketing emails fall under CAN-SPAM. State license laws set rules for keeping transaction records, and state breach laws cover client personal information you hold. We're not lawyers, so your broker of record and counsel decide what applies. We make sure your systems keep the records, consent logs and protections those obligations depend on.

Should our brokerage use one email platform for all agents?▼

We recommend it. When every agent uses a brokerage-managed account, you can enforce MFA, watch for suspicious sign-ins, keep transaction emails after an agent leaves and protect your domain from spoofing. Agents using personal Gmail or Yahoo for client business leave you with no visibility and no control when something goes wrong. Migration takes some coordination, so we plan it in stages and help agents keep their contacts and history during the move.

Do you provide Residential Brokerages IT Services in Houston and nearby areas?▼

Yes. LayerLogix is based in the Greater Houston area and delivers residential brokerages IT services to businesses across Houston and the surrounding communities, including The Woodlands, Spring, Katy, Sugar Land, Conroe, Cypress, and Pearland. For most Houston-area clients we can be on-site the same day when something needs hands-on attention, and our help desk is available during business hours, with after-hours emergency support. Call 713-571-2390 to check coverage for your specific address.

What does Residential Brokerages IT Services cost for a Houston business?▼

Pricing depends on your size and what you need, so we do not publish a one-size-fits-all number — but Houston businesses generally pay a flat, predictable monthly fee rather than surprise hourly bills. We start with a free, no-obligation assessment of your current setup, then give you a clear quote in plain English with no hidden costs. That way you know exactly what you are getting and what it costs before you commit.

Ready to Get Started?

Contact LayerLogix today for a free consultation. We serve businesses throughout Houston, Dallas, Austin, and the surrounding Greater Houston area.

Schedule Free Consultation Call 888.792.8080