Our Instagram was hacked. Can you help get it back?▼
We can help work the recovery process, though the decision ultimately sits with the platform. We start by securing the email account linked to the profile, since attackers often change that first. Then we go through the platform’s official recovery flow, gather the identity proof it asks for, and check whether other accounts like Facebook or your Google profile were touched. Once you’re back in, we turn on MFA, remove unknown admins and save recovery codes so the same trick doesn’t work twice.
Is our client data covered by HIPAA?▼
Usually not for a standard salon or day spa. HIPAA applies to covered entities like healthcare providers that bill insurance electronically, and to their business associates. If you offer medical spa services under a medical director, that changes the picture, and your counsel should review it. Either way, client notes about skin conditions, allergies and treatments are sensitive, and clients expect them kept private. We treat that data carefully with access limits, MFA and device security regardless of which rules apply.
Is it safe to keep cards on file for no-show fees?▼
It is when the cards are stored by your processor or booking platform, which tokenizes them so your staff never see full numbers. The risk comes from workarounds: card numbers on paper intake forms, typed into a client note, or read over the phone and written on a sticky pad. We help you remove those habits, keep card readers on a protected network, and confirm your setup for the PCI DSS questionnaire. Your no-show policy keeps working without creating a pile of card numbers.
Should booth renters be on our Wi-Fi?▼
They can use your internet, but not your network. Renters bring their own phones, tablets, card readers and booking apps, and you don’t control how those devices are secured. We set up a separate network for renters, another for guests, and keep your front desk, card readers and cameras on a protected segment. Renters get a reliable connection and you avoid a situation where a compromised device on their side can reach your payment or client systems.
We have three locations. Can the front desks share accounts?▼
They can share the platform, but not passwords. Most booking systems support multiple locations with individual logins and location-specific permissions. We set that up so staff can work across locations when they need to, managers see their own stores, and owners see everything. When someone moves between locations or leaves, you update one account instead of changing a shared password everyone memorized. It also gives you a clear record of who booked, refunded or edited each appointment.
What happens if the booking platform goes down?▼
Outages on the platform’s side are theirs to fix, but you can prepare. We help you set up a simple fallback: a daily schedule export or printed sheet for the next day, a way to take payment on a standalone reader, and a template text for clients if you need to reschedule. If the problem is on your side, such as internet, Wi-Fi or a front desk device, we handle it remotely during business hours and keep your spare ready.
Do you provide Salons & Day Spas IT Services in Houston and nearby areas?▼
Yes. LayerLogix is based in the Greater Houston area and delivers salons & day spas IT services to businesses across Houston and the surrounding communities, including The Woodlands, Spring, Katy, Sugar Land, Conroe, Cypress, and Pearland. For most Houston-area clients we can be on-site the same day when something needs hands-on attention, and our help desk is available during business hours, with after-hours emergency support. Call 713-571-2390 to check coverage for your specific address.
What does Salons & Day Spas IT Services cost for a Houston business?▼
Pricing depends on your size and what you need, so we do not publish a one-size-fits-all number — but Houston businesses generally pay a flat, predictable monthly fee rather than surprise hourly bills. We start with a free, no-obligation assessment of your current setup, then give you a clear quote in plain English with no hidden costs. That way you know exactly what you are getting and what it costs before you commit.