Someone is using our company name to take moving deposits. What can we do?▼
Act quickly on several fronts. Report the lookalike site to its domain registrar and hosting provider, file complaints through official channels for household goods fraud, and post a clear warning on your real website and social profiles listing your genuine phone numbers and payment methods. Ask customers who were scammed to report it too. We help gather evidence, file takedown requests and set up monitoring for new lookalike domains. Your counsel should handle any legal action or questions about liability.
How should crew tablets handle customer data?▼
Crew tablets need customer names, addresses, inventories and signatures for today’s jobs, not a months-long archive. We enroll tablets in device management, lock them to your move app, enforce passcodes, and configure the app to keep job data only as long as needed where it supports that. Lost or unreturned tablets get wiped remotely. Crew members get individual logins where possible, so signatures, payments and condition notes trace to the right person.
Do interstate moving rules affect our IT?▼
Interstate household goods movers follow FMCSA rules in 49 CFR Part 375, which set requirements for estimates, orders for service, bills of lading and inventories, along with information you must give customers. Your compliance staff or counsel should interpret those rules. The IT piece is making sure the documents your move system produces are complete, retained for the required period, searchable when a customer disputes a charge, and protected from unauthorized edits. We set up that storage and access control.
Can you support our move management software?▼
Yes. Most move management platforms are cloud services, so the vendor runs the application and servers. We manage everything around them: user accounts and roles, MFA, integrations with lead sources and payment processors, crew tablets, office PCs and the network. When something breaks between your platform and another tool, like leads not flowing in from a marketplace, we work it with the vendors involved so your sales team keeps booking surveys.
Our storage warehouse cameras are accessible from our phones. Is that safe?▼
It depends on how it’s set up. Many recorders get exposed to the internet through port forwarding with default or weak passwords, which makes them easy to find and compromise. That can let someone watch your facility or delete footage. We remove direct exposure, update or replace outdated recorders, and set up remote viewing through the vendor’s secure app with MFA. You keep phone access, and footage stays available if a customer claims something was damaged in storage.
We’re a van line agent. What changes?▼
As an agent, you use the van line’s systems for some moves and your own for local work, so access sprawls across both. We secure your side: email, local move management, crew tablets, office PCs, storage systems and accounts on van line portals, with named users and MFA wherever the van line supports it. We follow the van line’s technology requirements and coordinate with their support for anything inside their platforms, while keeping your local operation consistent.
Do you provide Moving Companies IT Services in Houston and nearby areas?▼
Yes. LayerLogix is based in the Greater Houston area and delivers moving companies IT services to businesses across Houston and the surrounding communities, including The Woodlands, Spring, Katy, Sugar Land, Conroe, Cypress, and Pearland. For most Houston-area clients we can be on-site the same day when something needs hands-on attention, and our help desk is available during business hours, with after-hours emergency support. Call 713-571-2390 to check coverage for your specific address.
What does Moving Companies IT Services cost for a Houston business?▼
Pricing depends on your size and what you need, so we do not publish a one-size-fits-all number — but Houston businesses generally pay a flat, predictable monthly fee rather than surprise hourly bills. We start with a free, no-obligation assessment of your current setup, then give you a clear quote in plain English with no hidden costs. That way you know exactly what you are getting and what it costs before you commit.